Sofitel Agadir Thalassa Sea & Spa

Beautiful Hotel - Perfect Place to Relax

10.0

We travelled as a Family of 3 for the Easter Weekend and just had the best time. The hotel is beautiful, the grounds are tropical and there are so many spaces you can chill from Sun beds to lounge chairs and sunken sofas it’s perfect. The beach location and heated pool is amazing for this time of year and such a bonus for the kids, they can play and not turn blue! We arrived around 11 and check in was quite lengthy but we headed to the restaurant and I was pleasantly surprised when a member of the reception team came and found us to let us know our room was ready early. This level of attention to detail is what you expect from 5 star and the reception team are really trying to uphold this. They also flexed our half board one day for lunch as we were eating out in the evening which was testament to the reception team. The room was spacious, clean and perfect for what we needed. The Nuxe bath products added that hint of luxury! We were half board which for a 5 Day break was perfect. It includes the buffet and the 2 Al Carte restaurants. The Spanish restaurant is exceptional! The food is such a high standard and lovely atmosphere. High praise for the kitchen team! The service overall in the restaurants is very slow and does let the hotel down. Expect 45 Mins to even order food. We did find if you give a healthy tip on the first couple of days your service overall is significantly better. So for the sake of £20 this was well worth doing! The facilities overall are awesome. The gym and spa are top quality and well worth a visit. Overall highly recommend!

No service, no management, no good

2.0

If you expect any level of service at a 5 star resort then do not stay here, as the service is slower than a tortoise! 2 hours to check in and rooms not ready until after 6pm

Wonderful escape in March….

8.0

Lovely location, we had a very enjoyable holiday here for 11 days.( fully recharged on return) Service was excellent and staff were very friendly and helpful. Hugh variety of food and drink in 3 different restaurants. Plenty to see nearby and taxi drivers excellent if you wish to adventure further into Morocco.

Amazing stay at the Sofitel Thalassa

10.0

We had a superb stay here - reading the recent reviews I was expecting a couple of niggles here or there but I was pleasantly surprised that we’ve had a faultless holiday. We didn’t get our room till 3pm but we went for lunch while we waited. All the staff are very attentive - a special mention to Imad, who kept our room spotless and well stocked. Ismail (gym), Hamza and countless others that I can’t remember all their names. There is a heated pool and a well equipped gym. The spa is lovely, priced as you would expect a 5* to be. There are plenty of sun beds so no crazy rush in the morning to wake up to find a spot. We tried all the restaurants in the hotel and ventured to others in Agadir too. Most are a short (and cheap) taxi ride away. The marina is an hours walk away which has a few restaurants too. I wouldn’t hesitate coming here again.

Nice hotel with potential, but service and consistency need improvement

6.0

The hotel has good potential and some very nice features, but the overall experience is affected by slow service and inconsistent operations. The outdoor areas are beautiful, with well-maintained vegetation and pleasant spaces. The heated swimming pool is great for families and the staff are generally polite and pleasant. However, service throughout the hotel is extremely slow. Whether ordering lunch at the pool or dining in the restaurants, everything takes a long time — even drinks can take around 30 minutes to arrive. On one occasion we arrived at the pool around noon and were told there were no beach towels available. It is also worth noting that our stay was outside peak season, which makes the lack of speed and organization concerning for busier periods. There is little consistency between the restaurants: they serve mostly the same dishes for lunch, yet portion sizes and prices vary for identical items. Prices overall also feel excessive (65 MAD for a bottle of water and around 200 MAD for a club sandwich). Housekeeping was another issue. Our room was for three people, yet it was consistently prepared with only two towels and glasses despite mentioning it several times. Cleaning also often happened late in the afternoon (around 4–5 pm) even though we left the room at 9 am each day. Overall, the hotel has a beautiful setting and good facilities, but service and operational consistency need significant improvement to match the expectations of a hotel in this category. We shared some of these points during our stay and hope management will address them.

Exceptional stay

10.0

Just returned from a fabulous weeks stay at this Hotel!! The whole experience was amazing.. room lovely and all other areas!! The service we received was second to none with a special mention to Badr in La Market who looked after us impeccably for the whole duration of our stay.. Also a special mention to Yousef around the pool who once again looked after us. Both made us feel really welcome. Would definitely return to this Hotel