Stanbrook Abbey♡

Wedding day

10.0

Absolutely fabulous venue. The staff are extremely helpful and very attentive, nothing was too much trouble before, during or after the wedding. Caylie my wedding planner was outstanding! The abbey for the actual ceremony was exceptional as was st Anne’s for the wedding breakfast

A hidden gem

10.0

We have recently discovered this gem of a hotel and its delightful staff. We have visited just to enjoy a coffee in beautiful surroundings. We keep coming back because the service is excellent especially from Howie Clarke and Daniel Millward. Nothing is too much trouble and we feel so relaxed here. Thank you very much for everything you do. It is appreciated. Mr & Mrs McLaren

Stanbrook

6.0

Been on many occasions! Very nice before but on this occasion half way through meal a group of women with small yelping dogs on long leads sat right next to us allowing the leads to extend out. Not pleasant when eating. Unhygienic. Thankfully they moved to another table away from us. Also I found it much noiser than previously. On arrival I noticed all disabled spaces taken up by cars some without badges. I will think twice before going again.

What a gorgeous hotel, an old convent

10.0

What a truly lovely experience. It’s a beautiful hotel seeped in history, once an old convent. It’s huge! It’s got a lovely warm atmosphere, you're free to explore the hotel, with its beautiful church, old library, ballroom, nun’s powder room and much much more. The grounds are lovely too. Gorgeous breakfast. The staff are all lovely and friendly, with excellent professional customer service. Our room had a 4 poster bed which was so comfortable and it’s a dog friendly hotel too! Can highly recommend.

Sour clotted cream

2.0

Oh dear what a disaster. I took a friend for her Birthday, she had never been before. We had the Afternoon Tea with Champagne. The clotted cream had a sour taste, and had a strong acidic smell. The waitress kindly changed it for us, however the replacement crust was totally sour. We have both had the most horrendous upset tummies and cramping pains , which we are both still unwell 24 hours later. I telephoned the hotel when I got home and spoke to the Duty Manager who appeared to have very little empathy, I was told the General Manager would telephone the next morning. 24 hours had passed no call, so I telephoned again, was told he was on a call and would call back. Again NOTHING. I emailed head office complaints dept. Again no response. Not even one line of apology and to say they were looking into it. I have been to this hotel numerous times and indeed my Son had his wedding here, and truly thought it would be a memorable treat for my friend, it is certainly Memorable………

Delicious afternoon tea - indulge and enjoy!

10.0

Delicious afternoon tea in a beautiful venue. The hotel building obviously has a lot of history behind it (check out the very grand wash rooms!) and is situated amongst the most lovely grounds. Luxurious setting and atmosphere; staff friendly and helpful. Tasty selection of food on the tea stand and a wide range of beverages. Only feedback would be to perhaps offer a more savoury option for customers who are unable to eat lots of creamy, sweet cakes … but I guess that’s what afternoon tea is all about! Indulge and enjoy!