Thompson Dallas, by Hyatt

Not pet friendly as advertised

4.0

This hotel is moderate. It is not luxurious. We came here because it represents itself to be extremely “pet friendly “. For them, that means they do not ask for a deposit. But they get you in a 100 other ways - 70$ valet for 24 hours, the hot and cool plunge they advertise ? You pay extra for that. You have to pay for the cabanas around the pool - if you don’t have one, you may as well vacation in the Sahara Desert, maybe you have to pay to use the pool too. We wouldn’t know because of the following: The major con about this entire enterprise is that it is only pet friendly because there are also residences here where people can live here with pets. An artificial grass area is provided on the 9th floor where you can “relieve your pets “ - your pet and a 100 other pets who apparently live here full time - it reeks of urine and poop and huge unruly dogs. The last straw is you cannot leave your pet unattended in your room even in carriers. So, if you want to be held hostage in a moderately crappy room with your dog for 400 dollars a night, this is definitely the place for you. Dogs are not allowed in the common areas or the restaurants (restaurants are privately owned and not affiliated with the hotel - also not clearly described in their advertising). You are stuck in a high rise downtown building. There are different rules for guests and residents - none of which are explained. There is noise and construction and little food choices. Room service is outrageously priced (at least they have it or we couldn’t eat) - the mini bar is minimal and also exorbitantly expensive. My pet weighs six pounds. True “pet friendly “ hotels have designated areas in the hotel for people with pets, and they can be left in the room in carriers or crates . I wish I had stayed home or paid for the ritz Carlton- it’s worth the money to pay more and know what you are getting and they will always make it right.

Exceeded expectations for a Texas staycation

10.0

Beautiful room upgrade and overall amazing experience. Was not expecting the hotel to be anywhere near as nice as it was. Loved the mirrors in the rooms and the feeling of expansiveness from the view. Little Daisy had great food the only downside was that it took a while to come out. Highly recommend the breakfast there!

Great city stay

8.0

Great experience and met expectations for Amex FHR stay. Great customer service at front desk, lovely room, great gym and delicious and friendly breakfast. The room is loud however with lots of city noise. the curtains are hard to pull down those should be automated.

Not worth the money

6.0

My first luxury hotel and it wasn't what I expected. Rooms were small, food was expensive, decent with not a huge variety. I guess being considered luxury is a way to charge a lot for very little