Stay in Bond Street

Guest review

8.0

Excelente ubicación, instalaciones muy bien, servicio regular

Be careful

2.0

I was initially apprehensive about booking this place due to the negative reviews. However, I decided to proceed with the reservation for my family of 7. I chose the option to reserve and pay at the hotel. Three weeks before our scheduled stay, I reached out to hotel.com to confirm the availability of transportation for our group. The representative assured me that everything was in order. On the day of our arrival, I realized that no one had responded to the multiple emails I had sent regarding transportation. After finally managing to get in touch with the hotel, I was shocked to learn that our transportation had been canceled without any prior notice. When I contacted hotel.com to resolve the issue, they informed me that there was nothing they could do to help. In a desperate situation, I had to quickly find an alternative option and ended up booking a room at the Marriott. Unfortunately, the cost was triple the amount of money I had originally planned to spend.

Guest review

4.0

Had a tough go with this hotel. I made a reservation two days prior to check in and tried to get in touch with them to facilitate check in, as the website directs. I finally got an answer through Whats App from Park Lane, the parent of this property and the gave my the contact to the property manager of Stay in Bond Street. I tried contacting them for a day and half. I finally got an answer after landing at Heathrow, preparing to head to the property. I was not too happy to hear that they had to cancel my reservation due to some flooding in the building. I was left in a bit of a pickle! If I could say one positive thing it is that they did process my refund quickly.

Guest review

2.0

Extremely poor standards. We were left on the side of the road for over two and a half hours with no instructions of how to get into our apartment. No answer to any of our calls. Tried all means of communication, no answer