Glamping
Sleeps 2 · 12 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Hair dryer
- Linen
- Entire unit located on ground floor
- Bottle of water
Hotel CasaBakal - A pie de Laguna - Bacalar
★★★★★ Costera #81 MZ 5 LT 139, Bacalar, MX
8.3 guest rating· 1231 reviews
The five stars
Hotel CasaBakal - A pie de Laguna - Bacalar holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Swimming pool, Room service, Terrace, Spa/wellness center and Outdoor pool.
Guests score it 8.3/10 across 1231 reviews.
About this hotel
Luxurious Beachfront Accommodation
Hotel CasaBakal - A pie de Laguna - Bacalar offers a 5-star experience in Bacalar with an outdoor pool, garden, and terrace. Indulge in the restaurant, room service, and 24-hour front desk. Stay connected with free WiFi and unwind at the bar.
Elegant Rooms with Modern Amenities
Each room features a private bathroom with a shower, and select rooms boast a kitchen with a fridge. Enjoy the comfort of premium bed linen and towels during your stay.
Convenient Location and Accessibility
Situated facing the beach, this hotel is a perfect getaway. With the Chetumal International Airport just 34 km away, reaching your luxurious retreat is a breeze.
Book now and experience luxury at Hotel CasaBakal - A pie de Laguna - Bacalar.
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Rooms & rates
Quadruple Studio With Lake Front
Sleeps 4 · 45 m² · 2× Double bed
- Air conditioning
- Private bathroom
- Kitchen
- Shower
- Hair dryer
Panoramic Cabin - Shared Bathroom
Sleeps 2 · 19 m² · King bed
- Air conditioning
- Shared outdoor bathroom
- Bottle of water
- Daily housekeeping
- Bedsheets provided
Cabin - Shared Bathroom
Sleeps 2 · 12 m² · King bed
- Air conditioning
- Shared outdoor bathroom
- Bottle of water
- Daily housekeeping
- No rollaway/extra beds
Standard Quadruple Bungalow
Sleeps 4 · 24 m² · 2× Queen bed
- Air conditioning
- Private bathroom
- Shower
- Safety deposit box
- Hair dryer
Superior Studio With Lake Front
Sleeps 3 · 32 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Private bathroom
- Kitchen
- Shower
- Hair dryer
Bungalow - Water Front
Sleeps 2 · 19 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Hair dryer
- Terrace
- Linen
- Entire unit located on ground floor
Standard Bungalow
Sleeps 2 · 14 m² · Queen bed
- Air conditioning
- Private bathroom
- Shower
- Safety deposit box
- Hair dryer
Tapanco Cuadruple Vista Laguna
Sleeps 4 · 27 m² · 4× Twin bed
- Air conditioning
- Private bathroom
- Shower
- Bottle of water
- Daily housekeeping
Superior Bungalow
Sleeps 2 · 20 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Private bathroom
- Shower
- Safety deposit box
- Hair dryer
Amenities
- Free WiFi
- Outdoor pool
- Pool bar
- Swimming pool
- Swimming pool toys
- Spa/wellness center
- Breakfast takeaway containers
- Restaurant
- Bar
- Snack bar
- Air conditioning
- Pets allowed
- Pet basket
- Pet bowls
Show all 67 amenities
- Beach
- Beachfront
- Private beach area
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Room service
- Non-smoking rooms
- Family rooms
- Airport shuttle (additional charge)
- Airport drop off
- Airport pick up
- Badminton equipment
- Board games/puzzles
- Car hire
- CCTV in common areas
- CCTV outside property
- Coffee Shop on site
- Concierge service
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Grocery deliveries
- Hand sanitizer in guest room and key areas
- Invoice provided
- Ironing service
- Key access
- Kid meals
- Kids' outdoor play equipment
- Laundry
- Live music/performance
- Massage services
- Outdoor furniture
- Packed lunches
- Private check-in/check-out
- Safety deposit box
- Sanitized tableware & silverware
- Shuttle service (additional charge)
- Staff adhere to local safety protocols
- Sun umbrellas
- Terrace
- Themed dinner nights
- Walking tours
- Water sport facilities on site
- Wine/champagne
- Yoga classes
Location
Costera #81 MZ 5 LT 139, Bacalar, MX
- Check-in
- from 03:00 PM to 11:00 PM
- Check-out
- until 12:00 PM
What guests say8.31231 reviews
+ Beautiful location+ Free amenities like kayaks+ Flexibility of the staff− Poor cleanliness− Rude service− Outdated rooms
Cleanliness7.6
Service8.6
Location9.6
Room Quality8.1
Amenities9.1
Value for Money7.1
Horrible
1.0Una experiencia horrible, aún estoy esperando el reembolso de mi dinero
El personal debe mejorar la atencion
4.0− Mucho ruido, el personal poco servicial
Booking.com should compensate passengers’ disappointment
1.0Wonderful location at the shore of he lagoon.
− The property displays itself as a high end accommodation. It states it is a five star hotel. Accordingly charges were double or triple of surrounding priperties. Images on Booking.com do verify thes high end impression. Instead, we found ourselves in a place where the kids refused to sleep or take a shower as everything was so underwhelming, not taken care of and straight dirty. I had to remove mouse droppings from the torn sheets. The 2x3 m pool had murky water in it. I had a SHARED batthroom - not a typicql feet of a five star hotel. The while experience is like a school camp back in the days - and not a good one. Dont expect comfort, dont expect pleasure, dont expect a good time despite of the nice area as you will feel cheated, taken advantage of and most importantly uncomfortable because of the mattrace on the floor that you “sleep” on, the loud music and noises that disturb you. The plastic sheets that are on your bed to assist incontinent guest, even if your not incontinent yourself. Food is basic. And to top it all of of people are impolate, short and have no education in hospitality, which is rare in Mexico. Avoid at all cost. I would have demnded a refund and left the place if only the kids were not so exhausted at arrival. Moved the early morning the following day. Booking.com should remove this establishment from their listing, as it scams people. I am a platinum member and know their offering well. This is a horrible disappointment. I was scammed out of 300 euros for a terrible night with a shocked family.
Guest review
10.0− Maravilhoso
Falta manutenção
6.0Excelente localização
− Hospedagem precisando de manutenção. Deck do píer com madeiras soltas e quebradas, a casa principal com pintura descascando e estrutura velha… Ficamos em uma acomodação extremamente pequena, com pouquíssimo espaço para colocar as roupas e alguns poucos cabides que ficam dentro do banheiro pela falta de espaço.
Guest review
10.0Amazing
Hotels of Earth · questions
- Is Hotel CasaBakal - A pie de Laguna - Bacalar really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Paddle board has an extra cost. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Pets
Pets are allowed on request. Charges may be applicable.
›Internet
WiFi is available in public areas and is free of charge.
›Parking
Free public parking is possible on site (reservation is not possible).
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for MXN 630.26 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.