Hotels of Earth

The Westin Surabaya

★★★★★ Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, ID

9.8 guest rating· 227 reviews

About this hotel

Luxurious Amenities and Services

The Westin Surabaya boasts a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a stylish bar. Guests can also enjoy the convenience of room service and a well-equipped business centre.

Comfortable and Well-Equipped Accommodation

Guests can expect air-conditioned rooms furnished with modern amenities such as a wardrobe, kettle, safety deposit box, flat-screen TV, and a private bathroom with a refreshing shower. The hotel ensures a cozy stay with complimentary bed linen and towels provided.

Culinary Delights and Dining Options

Indulge in a delightful buffet or choose from a selection of Full English/Irish or American breakfast options at the hotel's restaurant. With an array of cuisines including American, Cantonese, and Chinese, guests can savor a variety of dishes. Special dietary requests are also catered to, offering vegetarian, dairy-free, and halal choices.

Experience luxury and comfort at The Westin Surabaya - book your stay now for an unforgettable getaway.

Rooms & rates

Pick your dates. Prices are live, not cached.

Westin Club, Club lounge access, Guest room, 1 King

Sleeps 3 · 39 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Emergency cord in bathroom

This double room has air conditioning, tea/coffee maker and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary high-speed Wi-Fi internet

Westin Club, Club lounge access, Guest room, 2 Double

Sleeps 3 · 39 m² · 2× Queen bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Emergency cord in bathroom

This double room features a view, tile/marble floor and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

Executive Suite, Club lounge access, Suite, 1 King

Sleeps 3 · 79 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Emergency cord in bathroom

This double room features a mini-bar, tea/coffee maker and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

Westin Deluxe, Guest room, 1 King

Sleeps 3 · 39 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Emergency cord in bathroom

This double room has a tea/coffee maker, tile/marble floor and bathrobe. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

Club Suite, 1 King Bed

Sleeps 3 · 78 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Separate bathtub and shower
  • Coffee/tea maker

<p><strong>1 King Bed</strong></p><p>840-sq-foot room, located on the top floor, city views</p><br/><p><b>Club Level</b> - Club Lounge access and light refreshments</p><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LCD TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room service</p><p><b>Sleep</b> - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Grand Suite, 1 King Bed

Sleeps 3 · 96 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Separate bathtub and shower
  • Coffee/tea maker

<p><strong>1 King Bed</strong></p><p>1033-sq-foot room, located on the top floor, city views</p><br/><p><b>Club Level</b> - Club Lounge access and light refreshments</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LCD TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room service</p><p><b>Sleep</b> - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains </p><p><b>Bathroom</b> - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Club Room, 1 King Bed

Sleeps 3 · 38 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>409-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access and light refreshments</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LCD TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room service</p><p><b>Sleep</b> - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Junior Suite, 1 King Bed

Sleeps 3 · 46 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Free WiFi

<p><strong>1 King Bed</strong></p><p>498-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access and light refreshments</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LCD TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room service</p><p><b>Sleep</b> - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Club Room, 2 Double Beds

Sleeps 3 · 38 m² · 2× Double bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Coffee/tea maker
  • Free WiFi

<p><strong>2 Double Beds</strong></p><p>409-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access and light refreshments</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LCD TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room service</p><p><b>Sleep</b> - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Westin Deluxe, Guest room, 2 Double

Sleeps 3 · 39 m² · 2× Twin bed

  • Desk
  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Emergency cord in bathroom

This double room has a bathrobe, air conditioning and tile/marble floor. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

Amenities

  • WiFi available
  • Kids' pool
  • Outdoor pool
  • Pool bar
  • Swimming pool
  • Spa/wellness center
  • Hot spring bath
  • Fitness center
  • Fitness facilities
  • Free Parking
  • Accessible parking
  • Valet parking
  • Breakfast in the room
  • Breakfast takeaway containers
Show all 92 amenities
  • Restaurant
  • Bar
  • Snack bar
  • Air conditioning
  • Sun loungers or beach chairs
  • Golf course
  • 24-hour front desk
  • Business center
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Family rooms
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Access to health care professionals
  • Airport drop off
  • Airport pick up
  • Allergy-free room
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Daily housekeeping
  • Delivered food - securely covered
  • Designated smoking area
  • Dry cleaning
  • Emergency cord in bathroom
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Happy hour
  • Indoor play area
  • Invoice provided
  • Ironing service
  • Key access
  • Key card access
  • Kid meals
  • Kid-friendly buffet
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Nightclub/DJ
  • Packed lunches
  • Personal trainer
  • Private check-in/check-out
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Shuttle service
  • Shuttle service (additional charge)
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Sun terrace
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Wheelchair accessible
  • Wine/champagne
  • Yoga classes

Location

© OpenStreetMap contributors

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, ID

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say9.8227 reviews

+ Helpful and friendly staff+ Luxurious accommodations+ Great location for shopping+ Delicious food options− Wait time for breakfast table
Cleanliness9.9
Service10.0
Location10.0
Room Quality9.9
Amenities9.4
Value for Money9.4

Guest review

9.0

Great location connected to Pakuwon Mall

− None

Arianie · ID · 2026-06-24

Incredible hospitality

10.0

We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.

420morgang · NASHVILLE, DAVIDSON COUNTY, TENNESSEE · 2026-06-22

Outstanding Service by Karan and Great Food

10.0

We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.

Connector47367856033 · 2026-06-22

Nice experience !

10.0

Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~

Tour57794712475 · 2026-06-22

Guest review

10.0

조식 메뉴가 정말 좋았습니다. 직원 분들도 너무 친절하셔서 편안하고 즐거운 시간이었습니다. 다음에 기회가 된다면 또 방문하고 싶습니다.

− 없습니다. 예약 관련 문제가 조금 있었지만 친절하게 해결해주셨습니다.

SOYEON · KR · 2026-06-22

✨ THE MARATHON OF MINIMALISM: My 4-Star Stay at The Westin Surabaya ✨

8.0

I recently stayed at The Westin Surabaya for 4D3N and overall, it was a fantastic experience. The hotel delivers on luxury, impressive city views, and genuinely outstanding hospitality. That said, a couple of design choices left me scratching my head—especially as someone who travels and works on the road. The highlight of the stay was definitely the recognition of Marriott Bonvoy elite status. As a Platinum member, I was upgraded to a Junior Suite, which was a wonderful surprise. The suite was huge, with floor-to-ceiling windows showcasing beautiful views of the Surabaya skyline. The sense of space was impressive, and it immediately felt like a special stay. What truly made the experience memorable, however, was the staff. The teams at Magnolia Restaurant (Evan, Binar, Handy) and the Club Lounge (Mahrous, chef ATA, Enrico, Evan) were exceptional throughout my visit. Every interaction felt warm, attentive, and genuine. From breakfast service to evening cocktails, they consistently went above and beyond. The Club Lounge itself deserves special mention. It became my favorite place in the hotel—a comfortable and elegant space with a great atmosphere, excellent food and drinks, and a team that made guests feel genuinely welcome. That said, the room wasn’t perfect. For a Junior Suite 2901 & 3001 in a luxury hotel, I was surprised to find there was no bathtub. After a long day of travel, I was looking forward to relaxing with a soak, so the shower-only setup felt like a missed opportunity. The other issue was the lack of a proper work desk. As a blogger and digital nomad, having a comfortable workspace is important, and the room simply wasn’t designed with that in mind. Working from the coffee table wasn’t ideal, and I found myself using the Club Lounge whenever I needed to focus and get some writing done. Overall, I would still happily recommend The Westin Surabaya. The service, lounge experience, and elite recognition were all excellent, and they outweighed the room’s shortcomings. If you’re visiting for leisure, you’ll probably love it. If you’re planning to work extensively from your room or you’re someone who enjoys a long bath after a busy day, it’s worth keeping those limitations in mind. The gym is well-equipped and spacious, but rules need better enforcement. I frequently saw young children in slippers or swimwear handling weights despite clear signage on age limits and attire requirements. Providing sanitizing wipes would also be a welcome addition, as many guests did not clean equipment after use. Better supervision would enhance both safety and hygiene. 🍸 Sky Lounge boasts a beautiful setup and stunning views, but the atmosphere felt flat. Staff engagement was minimal, and the live band lacked energy, resulting in a rather forgettable experience. Would I stay again? Absolutely. The incredible Club Lounge team alone gives me plenty of reasons to come back. #WestinSurabaya #MarriottBonvoy #HotelReview #SurabayaTravel #LuxuryTravel #ClubLounge #SuiteLife #BonvoyElite #TravelBlogger #IndonesiaHotels

arunikaekawati · KERTOSONO, EAST JAVA, JAVA · 2026-06-21

Good to know

A deposit may be required at the property.

›Parking

Free public parking is possible on site (reservation is not needed).

›Internet

WiFi is available in all areas and is free of charge.

›Pets

Pets are not allowed.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 2 years old stay for free when using an available cot.

Children up to and including 12 years old stay for free when using an existing bed.

People no matter the age stay for Rp 847,000 per person per night when using an available extra bed.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.