Green View Apart Hotel♡

Guest review

4.0

We booked at Green View Apartments near Kigali Heights, but the owner informed us (via WhatsApp, while we were already at the airport) that no rooms were available at the hotel, despite our reservation being confirmed on Expedia and via WhatsApp earlier in the week. We were placed instead at Nyumbani Cottages, with the promise that we would be moved to Green View the following day. That never happened. For three nights the owner gave us confusing and inconsistent explanations, repeatedly wasting our time by agreeing to transfer us and then backing out. Nyumbani Cottages itself was fine. The breakfast was good, though the room was not very clean or comfortable. It is several kilometers away from Green View Apartments, which was very inconvenient. Overall, this was an unpleasant experience. Based on our stay and other reviews, it seems Green View Apartments often places guests in hotels they did not actually book.

Guest review

10.0

Nadia was very personable and understanding. Others on the staff were very friendly and engagingly interested in your needs, even with the language barriers. I truly enjoyed the breakfast and all services. Kudos to the crew👍👍‼️🙏

Guest review

6.0

Good place to stay but not the location I had booked. The airport pick up took me to a location far from the address I had booked. Since I arrived at 3:00 am I really wasn't in a state of mind to check. Use caution. The Genocide Memorial ended up being a 2 1/2 hour walk instead of an hour. Other than that it was a good hotel with good people.

Guest review

6.0

The property is designed like a family's home, no chairs and table in the room for a business or online meeting, you have to come and site on the dinning table in the living room where all attendees of the building are using. Very uncomfortable for a business trip, specialy when you have zoom meeting to attend.

Guest review

2.0

Had to stay up late past 10:30PM chasing the owner to please allow his employee to let me work and sleep. Demanded we pay cash outside our already settled Expedia payment, claiming it takes days to access that money - basically advertise on Expedia but demand clients pay cash then process a refund of the Expedia payment mid-process, all the while planting enough fog and fear in the employees about whether the electronic payment from Expedia would come through at all. This was the worst check-in experience of my entire travelling life of over 20 years! Visited many countries on Expedia-booked flights and hotels and never once had a problem until this incident. Certainly no repeat visits to this property. Shame, because hotel proper is fine for the money.

Guest review

10.0

My stay was ok, the only problem was that when it rains the water from the shower is extremely cold. However the personal service served me hot water in a basin. Breakfast often came late; not the agreed time. If you have plans to do within a certain range of time then it could be inconviniencing. The sorrounding is great, the workers are friendly, the hotel Management helps even when you fail to get the direction back to the hotel after your trips