AC Hotel by Marriott Maui Wailea

אחלה מלון , שקט ונעים

8.0

מלון שקט, אינטימי יותר פחות מעורבב עם כל הריזורטים המטורפים . יש את כל מה שצריך

− קפה טוב בבוקר אין במלון

Disappointed

2.0

As a Marriott Bonvoy member, I chose the AC Hotel Maui Wailea with confidence, expecting a level of service and quality consistent with the Marriott brand. Unfortunately, my experience has been disappointing and did not align with the expectations created by the hotel’s advertising, pricing, or Marriott’s reputation. The most noticeable issue is staffing. There appears to be very limited staff available throughout the property. In addition, I observed individuals who appeared to be hotel employees working throughout the property while out of uniform and wearing flip-flops, making it difficult to identify staff members and creating an unprofessional impression. Security was also a concern. During my stay, I noticed what appeared to be only a single visible security camera located near the front desk. I did not observe cameras near the elevators or in other common guest areas. While I understand not all security measures are visible, the apparent lack of security monitoring in key areas did not provide the level of confidence and peace of mind I would expect from a property charging premium rates. Housekeeping service was inconsistent during my stay, often arriving after 4:00 PM, and on multiple occasions I had to contact the front desk to request service. Basic essentials such as toilet paper and other room supplies were not consistently replenished. The property charges $40 per day for parking, yet valet service is not offered. Given the parking fee, I expected a higher level of service. The breakfast offering, priced at approximately $30 per person, was particularly disappointing. The selection remained virtually identical every day and consisted primarily of coffee, scrambled eggs, muffins, sliced cold cuts, and hard-boiled eggs. The value simply does not match the price being charged. Cleanliness and sanitation were also concerns. The main lobby doors are routinely left open, allowing birds to enter the building. During breakfast, birds were frequently flying around and near the food service area, creating an unsanitary environment and raising concerns about food safety. The pool area was also poorly maintained throughout my stay. Bird droppings remained on chairs and tables, trash and debris were left on the ground, and the area did not appear to be cleaned regularly. The lack of visible staff presence only added to the impression that common areas were not being adequately maintained. Most disappointing was the gap between the hotel’s marketing and the actual guest experience. The website and promotional materials portray a premium resort experience, yet the reality fell far short of those expectations. At rates exceeding $600 per night, I expected a level of service, attention to detail, cleanliness, professionalism, and amenities consistent with a luxury Maui resort. Instead, the overall experience felt comparable to a much lower-priced hotel. As a loyal Marriott Bonvoy member, this is not the level of experience I have come to expect from Marriott properties. I hope management takes these concerns seriously and makes the necessary improvements. The property has a great location and potential, but in its current state it does not deliver the level of experience its pricing and advertising suggest.