The Westin Tempe

First time staying at Westin Tempe and we love it. The pool was amazing

10.0

The room was beautiful and clean. The food and the service at the restaurant was great

− Everything was great

Great Room, Poor Service

2.0

We booked this hotel for the Fourth of July long weekend and left disappointed. As Titanium Elite members, my husband and I appreciated the upgrade to an Executive Suite, which was spacious and well maintained, but that’s where the positives ended. The service was consistently poor. The rooftop bar was overpriced, we noticed shattered glass near the construction side of the building, and the last-minute changes to the destination fee benefits only added to the frustration. To top it off, we were overcharged for breakfast despite using our complimentary Titanium breakfast vouchers, and the front desk refused to fix the bill. This stay completely took the shine off a holiday we’d been looking forward to. Based on our experience, I can’t recommend this Westin.

Wonderful solo trip to the heart of Tempe

10.0

I had a FANTASTIC stay at the Westin Tempe! Beautiful views, a spectacular suite and a vivacious rooftop pool and bar have me excited to come back! I first want to acknowledge the parking since I know the valet cost is a an issue. I did self parking at the Brickyard Parking Garage for $16 for 24 hours which was a 3 minute walk across a side street and down a short flight of stairs. I found it super convenient and would recommend it to anyone looking to skip valet. The lobby was nice, very clean and open with high ceilings and a comfortable sitting area. Austin got me checked in quickly and hooked up with their welcome package that included two free margaritas at the rooftop bar Skysill, two free cups of coffee or tea at their coffee shop and two free smoothies from Terra their restaurant on the 1st floor. I stayed in one of their Executive Suites With Mountain View and when I say the room took my breath away, I actually gasped!! It was more than I could hope for with beautiful views overlooking Tempe and Phoenix in both the living room and bedroom, a big comfy bed, a nice sized table to get work done at and a beautiful bathroom complete with a spacious shower and luxurious soaking tub! The room also came with bathrobes, complementary water bottles in the mini fridge, wine glasses and a corkscrew. I really loved being able to relax knowing everything was thought out! The rooftop bar and pool was beautiful, again with breathtaking views. The welcome margarita was good and strong but the Hibiscus Paloma was a show stopper! I also really enjoyed the rooftop patio the next morning when I took my laptop up to enjoy the sunrise over the city while getting my work day started. My morning was a breeze, enjoying beautiful views, my complimentary tea and smoothie but the standout of my stay was Aneesa at concierge. I had a last minute schedule change for a meeting that left me stressed for time to checkout and make my meeting but Aneesa saved the day when, without hesitation, she moved my checkout time back so I could complete my Teams call in the privacy of my room and not feel rushed to leave. I only ended up needing 30 extra minutes but I can't thank her enough for giving me that extra hour! It's people like her who keep me coming back somewhere and I'm happy to say I've already recommended this hotel to a few friends and work colleagues. A couple places I feel the hotel may have room for improvement on is stocking additional amenities for the bath like epsom salts or bubble bath and the windows of my room could have been cleaner but those little things really didn't bother me much at all. Honestly, I just walked across the street to the 24hr CVS and bought some bubble bath after my drinks and enjoyed a nice relaxing soak, it was perfect! I've definitely found my new go to hotel in Tempe! Thank you Westin Tempe and Team for taking care of me and again, thank you Aneesa, you're a true MVP!

Guest review

10.0

Great area great drinks

− No parking had to pay $50 overnight valet fee

Lovely three days celebrating our graduate with family.

8.0

The location and amenities were great.

− Only one elevator working during much of ASU graduation weekend. Walking 11 flights almost did my husband and daughter in.

never again

1.0

great property. horrible customer service