Luxury Condos Menlo Park

Poor Experience at Luxury Condos Menlo Park

2.0

I booked Luxury Condos Menlo Park through Hotels.com expecting a clean, comfortable, and professionally managed stay. What I actually experienced was incredibly disappointing and far from the quality described in the listing. Right from day one, there were serious issues. Most notably, there was no running water when I arrived. I had to reach out to management just to understand what was going on, and there was no proactive communication about such a major problem. It took nearly an entire day before water was restored—something that should never happen in a property advertising itself as “luxury.” In addition, there were no clear instructions on how to access or use the parking garage, which caused unnecessary confusion and delay when trying to get settled in. For a supposedly premium property, this lack of basic information was both frustrating and unprofessional. Inside the unit, the shower was clearly not cleaned properly—there was visible residue and grime, suggesting housekeeping had not done a thorough job before my arrival. Again, this reflects very poorly on the standards being claimed in the listing. Just when I thought things couldn’t get worse, the water went out again within two days of my stay—this time due to a broken pipe in the building. This was a major inconvenience and it took three full days to be resolved, during which time I had extremely limited or no access to water. There w

Guest review

8.0

This property is in a good location because it is close to nice spots like Palo Alto. It is next to some industrial complexes though so don’t expect beauty around you. It feels like you are staying in a nice college apartment, but don’t expect luxury. It’s clean, but simple. The gym was nice and it is a good spot for a family. Good landing spot if you plan on touring the area.

Guest review

10.0

Beautiful and modern