Home2 Suites by Hilton Blacksburg University♡

Good Hotel, But staff uses luggage cart to store cleaning supplies

6.0

The hotel itself is very nice. But we asked for a luggage cart as we travel with 4 children under 6 and we live out of our vehicle for work so we have a lot of luggage. The lady at the front desk told us there were none because "people must be hoarding them in their rooms", This would normally be understandable, except that I can literally see right behind the counter in the officr that the hotel staff was using a luggage cart to store cleaning supplies. As a result we had to take like 5 or 6 trips up and down from the 3rd floor.

Great stay, very comfortable, and convenient location.

10.0

Room was extremely roomy and comfortable. Hotel was clean and nice breakfast.

Room was not ready as advertised!

3.0

We were on the first floor.

− We eye checked into our room and when we entered our room, there was dirty bedding on our bed, trash in the sink and the room stunk. I spoke to the front desk staff about comping the room. They said I needed to speak with Booking.com then you would contact to hotel.

Close to dining and campus

8.0

Gotta give a shout out to this hotel for their school spirit. We came for graduation week. The rates at these chain hotels skyrocket to 4x the regular rates. Picture paying Four Season prices for a standard room at a residential type hotel. The big plus was the full kitchen: full size fridge, dishwasher, real kitchen utensils and a full sink. The bad: sofa bed sheets had not been changed for decades. This brand hotel doesn't clean rooms every day, it's every other day.... Or in the case of the sofa bed... well decades. We had a guest stay with us on our last of the 4 days. The sheets on the bed felt weird almost like a thin sheet of nylon. Again, this is not the Four Seasons but.... Staff were super friendly. We requested new towels and sheets(for the sofa bed) when we saw the staff in the hallway. This brand serves a complimentary breakfast. Most people seemed to enjoy it. I like that they have hot coffee and tea available in the lobby and it's free. Four stars is generous but it's because of school spirit and lots of available amenities.

Great in the important ways

10.0

While the place isn't perfect, it's great in the areas that are most important to me. The rooms are large, very clean and, being "suites," have sitting areas (with curtain you can pull across for privacy), comfortable bed in pull-out sofa, and mini-kitchens. Wished the windows opened for fresh air, but that's hard to find in a hotel. The a/c worked fine. The location is terrific. There's a short nature trail/loop right there. It's adjacent to shopping centers so you can walk in minutes to multiple restaurants, a Kroger, and other businesses. It's walkable to beautiful residential streets and about a mile from downtown. If you choose an even-numbered room, you'll look out the front of the hotel onto greenery across the street. If you are in an odd-numbered room, you look out over the businesses in the shopping area. The breakfast was fair at best. (A 5-minute walk away is the "Eggs Up Grill" with an extensive breakfast and lunch menu (loved the pancakes with fresh berries)). Staff was friendly and mostly competent. The pool looked fine (typically small) -- wished it was outdoors. Several places to sit outside where you could eat al fresco.