Luxurious Sunset Hotel in Kumasi♡

Do not stay at Sunset hotel Kumasi!

2.0

The front desk receptionist, Portia took our reservation and cash, till us our 5 rooms we’re available Thursday to Sunday and on Friday , says we have to move out because they are other guests checking in. Do not, I repeat book a stay at Sunset Hotel! Not worth the hassle or stress!

Not the hotel to lodge, if you plan to use the pool after 6pm

2.0

I specifically chose to lodge there when i had to work in Kumasi for some days, cos of their poolside. After work, i entered the pool and soon the hotel manageress came to inform me, i need to exit the pool, and thats their policy. (Though there was no signage) She actually had the confidence to tell me, I should have asked for permission to use the pool. I expected better communication

The most rudeness Manager ever! Absolutely Rude

2.0

I booked a deluxe double room for my family and i on the the website. There was no notice on the website to tell me that the website was not working nor was there a notice to call the hotel to confirm said booking. I was provided with a reservation number to pay on arrival. Travelled all the way from Accra, only to get to the hotel and be told that “The website is not working and the booking was invalid” BIG JOKE” bare in mind I travelled with my 6 months old baby. The best they could do for us was to offer us the supreme room but it was us to pay extra for their mistake. How and why do I have to pay extra for your mistake??? When you book for a hotel or any service be it service or product you do it according to your budget!! I saw your supreme rooms and your deluxe rooms and chose deluxe cos of mine budget only to be told because of YOUR mistake I must go out of pocket like the heck!!???? The manager was so rude and literally walked off whilst talking to us, there was no apologies but basically “we do not have the deluxe double room but we have supreme room which is more expensive which you have to pay for the difference” Ermm did I not see your supreme and chose the deluxe ? SUNSET HOTEL DO BETTER!!! Educate your management on customer service !!

My bad Experience in This Hotel

2.0

I spent the worst night of my life in a hotel yesterday. Bed was unmade after a client had left, I called the attention of the front desk whilst I went out to conduct my business. I returned way after midnight after a tiring say to find that the same sheets the other customers slept in were used to make my bed. I drew the attention of the front desk since I had taken particular note of the sheets with a certain identification mark. The receptionist upon my complaint unplugged the phone the whole night when all I asked for was fresh sheets to remake the bed myself. I slept in a chair till morning. Upon complaint this morning, the hotel staff are neither remorseful nor apologetic! The rooms were not so clean with paints peeling off and ACs old and rickety. I will not recommend this hotel to anyone serious on having a place to rest for business!

Poorly managed hotel - sunset hotel

4.0

Very horrible facility. Poorly managed. Very boring ie limited and bad singal TV channels, no lift, poor sanitary tissue, 1 towel for room of 2, no courtesy water and or coffee items, some extorting security officers, to mention but a few. Wouldn't recommend this facility.

Alternative but not that Competitor in Kumasi

4.0

The first impression was so badly "choreographed" you wouldn't want to stay, but hey, when there are limited options - choices are limited as well. Rooms are spacious, basic items provided. Don't expect a lift to any of the upper floors - not sure why, but that's reality. Customer service at restaurant and reception are just on the very low side. For breakfast and breakfast selection - please don't plan or expect any interesting wonders. Be prepared! A lot needs to happen to provide that needed competition in the Garden City! Very LOW customer satisfaction.