MainStay Suites Oak Brook Terrace-Chicago♡

Guest review

6.0

We did not have the housekeeping staff clean our room and provide us with clean linens for our entire stay. We needed to ask for towels and the emptying of our waste baskets.

Guest review

4.0

Unfortunately, I did not feel safe during my visit. There were a lot of issues definitely loitering near the entrances and appears to be inadequate security. It’s very strange considering the area is very nice ( Oak Brook) .The hotel is pretty much vacant, and It is under construction, the loitering was not construction workers. Shortly, after checking in, I encountered an individual in the stairwell who had an open suitcase filled with items that still had store tags on them. The person made several trips from his car to the entrance & did NOT have a room key - waited for me before entering, he mentioned that he knew I just checked in & asked about the floor I stayed on. As A solo traveler, I packed up & LEFT the property. I did not go to the front desk, I chose safety first and left the hotel and stayed elsewhere. This encounter was not good. I notified the property when I returned home, I requested a refund- I was told sorry not our policy & because I didn’t report it to the front desk. Again safety first. Don’t stay here.

Guest review

6.0

Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.

Guest review

10.0

Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.

I cannot believe my kids had to sleep here

2.0

My husband and kids were in town attending a funeral. The good reviews were NOT accurate. The ONLY good thing about this hotel was the sweet and helpful lady at the front counter who tried to help my husband and kids find a halfway decent room. Unfortunately, she was not successful. The room was dark and dingy. It was WAY too small to cram two queen beds in. The bathroom did not look like it was cleaned. The shower was stained. There were pubic hairs in the shower door track. The AC didn’t regulate at a comfortable temperature. It kept turning off. The tv would lose connection. The beds did not seem to have clean sheets. There were many strands of hair in one of the beds!! My husband and kids were so tired from traveling all day and did not want to sleep there. My daughter cried because she wanted to leave. They put towels on the pillows because they didn’t trust the cleanliness of the sheets, especially after seeing the hairs. They were all up before 6 am, and couldn’t wait to get out of there. I felt helpless because it was a non refundable room. It was NOT worth $180.

Customer service fell short

4.0

We chose this hotel due to the proximity to Rush for a medical appointment. Pros: Location (near many restaurants and shops) Parking Cons: Poor customer service Once housekeeping staff leaves, you can’t get sheets or any other items besides towels