Buckle Street Studios by Locke, Aldgate

Nie wieder.

1.0

− This was by far the worst hotel experience I have ever had. The only positive aspect of this hotel is its location. From the moment you enter the lobby, it becomes obvious that cleanliness is not a priority in this building. Check-in itself was fine, and the staff initially seemed friendly. However, the moment we entered our room, we were hit by a strong and unpleasant odor coming from the bathroom. The room had clearly not been cleaned properly. The kitchen counter was dirty, the toilet was dirty, and there were hairs on the bed sheets. We went back to the lobby and raised our concerns with the staff. They offered us an "upgrade" to what they called a suite, but it turned out to be virtually identical to the original room. Unfortunately, it was just as dirty. Once again, we found hairs on the bathroom floor and on the bed sheets. I spoke to the team again, but there was no manager available. Nobody could tell us when the manager would be back or how we could speak to them directly. Since we were disgusted by the condition of both rooms and no longer felt comfortable staying there, we requested a refund. The front desk employee simply rolled his eyes and handed me an email address. He was unable, or unwilling, to provide a phone number or any direct contact details for the manager. Now, one week later, nobody has responded to my email, nobody answers the phone, and I still have not received a refund. I believe that providing guests with a reasonably clean room is the most basic expectation of any hotel. Unfortunately, this property failed even that standard. And I have not even mentioned how extremely small and cramped the rooms are. I would strongly advise anyone considering this hotel to look elsewhere.

clean, luxurious, good value for money

8.0

The staff was okay, the amenities like the gym that you can use from the building next door, coworking space indoors, and the small shop inside was really handy. the room was perfect from the kitchenette with teas to the bathroom with the high end shampoos, everything was really hygenic and good.

− the staff when i first came in was not too helpful when i was trying to check in to my room on time and he had an odd attitude overall, but all the other staff were super nice and kind.

Perfect

10.0

Loved it

− Nothing