The Chilterns Fox

Cherry Tree May review

8.0

Our stay at the Cherry Tree was a comfortable stay for a business trip. The checking in system was efficient and the notifications from the owners were received in a timely manner and were very helpful and friendly in manner. We will definitely consider staying again on future business trips.

Shut do not book

2.0

It was completely shut when we arrived and had to find somewhere else to stay that evening, very inconvenient, if your not open then remove your hotel from this site. Phone number cuts off after one ring.

Shut!

2.0

The hotel was shut. Nobody there all licked up in darkness. Had to ring roundcto try and find alternative accommodation at short notice.

No wifi, TV, breakfast or reception.

4.0

Beware - there is no wifi! This is not obvious in the advertising. No TV channels - the smart TV needed wifi. There is no reception so arrivals and departures are haphazard. No breakfast available (by 0800 when I left). I was locked out of the main building in the morning so had to leave my key in the room and go without 'checking out'. Before arrival, I received a message to say there is no alcohol licence. The owner denied this and stated that this was not instigated by him and that alcohol was indeed available. Dinner was in an empty, dining room. The menu and service didn't inspire confidence so I ended up eating elsewhere. Renovations are ongoing. Paper on the floor in the bar etc. It is a shame as the room was nicely presented and the bed was comfortable. Too many problems to call it a 'hotel' I would use again or recommend to others.

One to avoid

2.0

Said they hadn’t received the notification of my booking so had to prove it with the confirmation email. A really unfriendly welcome. Having been emailed after I had booked to say to bring my own wine to the restaurant (they had no alcohol licence), they then tried to make me pay it and denied that I had been told there was no alcohol being served so I had to show him the email the hotel had sent to make myself believed, point out the large sign by the bar that said to BYO and the fact that the waitress had provided glasses. Made to feel like I was a liar and an inconvenience (even though I was the only one there!). A really uncomfortable experience. However the room itself was lovely, the food on the one occasion I ate there was great and with a little light, heating, atmosphere and music, it could have been lovely so maybe my experience was down to one individual. Had they behaved differently this could have been a very positive review.

Guest review

2.0

Arrived at 4.30pm to check in on pre booked room and told that there wouldnt be anyone there until 8pm. So i ended up leaving this is ridiculous especially when they know someone is arriving,