Kasa University-Airport Santa Clara♡

Guest review

10.0

Excellent property with terrific rooftop patio and pool that is actually decent for lapswimming early mornings! Apartment was comfortable, clean and spacious with modern vibe. Super convenient to SCU and Cal Train.

Guest review

10.0

It’s really nice area and safe

Excellent accommodations

10.0

The apartment was very clean and very comfortable. The gym and pool amenities were excellent and the coffee shop downstairs was perfect for getting the day started.

Guest review

10.0

Check-in overly complicated

Loved it!

10.0

The initial check-in is not your typical process but overall it was a great stay. Nice & clean place with an excellent rooftop pool, gym & play areas. The dog park & amenities for your fur friends is superb! A few things that would help it feel less confusing upon arrival is the name. Kasa at Benton will be much easier to find vs Kasa University-Airport. Also, there's 2 options to entering. 1- Park in guest space inside the Garage, located in center of the building. Take the elevator up get aquated with you space, grab your guest card then move your car to your assigned space. OR 2- Drive up the garage (found in center of building) & use your callbox access code to enter the gate, find your parking space then go to your room. You'll use your access code for the elevator & to enter in & out of any areas but it's much easier using the card in your room. It is basically a virtual stay, equipped with basic essentials & the reps texting are friendly & responsive. Lots of great restaurants in walking distance. Overall a wonderful family stay. Will be re-booking again.

Poor service and a barking dog made for a disappointing stay

4.0

This could have been a lovely experience as the apartment was for the most part clean and bright and nicely furnished. The roof terrace and pool were delightful. There was a fault with the shower unit which was fixed quite quickly but other issues, as has been noted by other reviewers, were dealt with by robotic, unhelpful people (or chatbots). The patio and furniture were filthy; the kitchen very poorly stocked with minimal cutlery, chipped crockery, and poor quality equipment. There is a ludicrously over complicated door entry system and with only one guest key card provided (despite requesting one each) it made for complicated logistics. I twice rescued others who were similarly struggling this rendering the very security it sought to address null and void. The worst aspect was an incessantly barking dog next door which woke us and kept us awake. The useless Kasa people refused to help and passed the buck to the Benton management team who run the block; the rude Benton woman the next morning said it was nothing to do with her and didn’t even express sympathy. There was dog mess on the adjacent patio which attracted flies. Horrid! With some re-staffing, a well-stocked kitchen, and a review of the entry system this could have been a much better stay.