Dreams Cozumel Cape Resort & Spa

Guest review

10.0

Todo impecable

− -

comida no hay variedad

4.0

las instalaciones muy padre

− la camida pesima

A resort with a great location, but disappointing service, maintenance issues, and an experience tha

1.0

Nothing to highlight

− Our experience started poorly from the moment we arrived. The welcome felt disorganized and unfriendly, with little guidance on where to go, no assistance with luggage, and no clear communication during check-in. Despite informing the hotel in advance that we were attending a wedding, staff seemed unaware of the event and several requests were either ignored or handled poorly. We specifically requested a quieter room away from children but were assigned a room overlooking the main family pool. The building's elevator was out of service, requiring us to use the stairs to the fourth floor. What was presented as a temporary issue appeared to have existed for much longer according to staff. Throughout the resort we noticed signs of deferred maintenance, including broken loungers and facilities or areas that were closed during our stay. The all-inclusive experience felt surprisingly inconvenient. Restaurants often required waiting in line to speak with a host before being seated, pool and bar schedules required constant attention, and transportation between the resort and its sister property was unreliable. Rather than feeling effortless, the stay felt highly managed and unnecessarily complicated. Food quality was another disappointment. While there was plenty of food available, much of it felt generic and lacked local character. In a destination like Cozumel, we expected to see more regional cuisine and flavors from the Yucatán Peninsula. Instead, the culinary experience felt designed for mass consumption rather than reflecting the destination. Given the price of the resort, we expected a higher standard across both service and food quality.

A must go resort!

10.0

I highly recommend going to this resort everyone there was so friendly and welcoming! One of the workers, Gerry made the trip a 10/10 to a 100/10 he was kind and could make everyone feel included! When you go look for Gerry and you will feel at home he definitely deserves a raise he was the best employee hands down! I have been to many resorts and this one was the best because of Gerry!!

Amazing!!!

10.0

My stay at this hotel was absolutely amazing from start to finish. The accommodation was comfortable, spotless, and beautifully maintained, making it feel like a home away from home. The food was exceptional, with a great variety of delicious options that exceeded my expectations at every meal. The quality, presentation, and flavors were outstanding. What truly made the experience special was the incredible staff. Every member of the team was friendly, welcoming, sweet, and always willing to help with a smile. Their kindness and professionalism made me feel valued and well cared for throughout my stay. The service was excellent in every aspect, and the attention to detail was impressive. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I can’t wait to return!

Relaxing vacation!

10.0

Very clean resort. Small resort with restaurants in one area. Stayed in Oceanview suite and it was very clean with comfortable bed. Food was decent with a good variety each day. Some restaurants were not regularly open but we had Preferred pass so we could access Secrets next door. Pizzeria and Bordeaux were excellent. Staff were excellent and very willing to help. Enjoyed the included activities. Beach - I wish we would have known about the rockiness of the beach and water due to coral reef. We had floaties which helped us. Water shoes for next time! Would definitely return for a vacation again!