Virgin Hotels Glasgow♡

No points on the opening offer of 2,000 points. I sent 9 emails.

6.0

I am a big fan of Sir Richard Branson. I flew from London to Glasgow to stay the night. I'm a member of Virgin Red points they was a offer of Hotel Opening offer 2,000 points I linked it to Virgin Hotel. After my stay There I checked for my points there was no point. I did email 9 times and sent 2 letters by post. There no points given to me. What a shame I will stick to my Hilton. The Hotel was good the gym was not open there used the gym group just around the corner. Could do better with my points stay.

Hotel cancelled my booking

2.0

Hotel cancelled my booking for next Wednesday without any notification. If I hadn't checked booking myself I would not have known. Then they have not replied to my email. Supposed to be 5 star hotel so the least I would expect is an apology and explanation.

Really poor overall experience.

2.0

Horrendous stay - received a voicemail mid-stay to say we had to move out the hotel as they were closing with immediate effect (mid afternoon during the 2nd day of a 3 night stay). Knowhere near a 5* hotel though prior to this. Bottle of Vodka within the mini bar in our room had been opened and half drunk. Lipstick all over one of the glasses within the room. Flawed layout in the floor meant the shower door was always leaking on the floor (in the hall of the room).

Great Hotel

10.0

I love Virgin hotels. I stayed in both Glasgow and Edinburgh. Whilst Glasgow is more modern (the structure) - Virgins room design are unique and I really do think they are the smartest designed hotels on the market. We had a good stay! I really hope Virgin branch out more in Europe - like London and even some warmer climates. - Barcelona etc. Didn't have chance to try the restaurant in Glasgow, but enjoyed the Commons Club in Edinburgh.

“AVERAGE”

6.0

Went for lunch with my wife and son. Can’t fault what I had but didn’t feel special and attention to detail was lacking. My son’s starter arrived and was different from described and had to ask for the bread that it was meant to come with. My wife asked for the house champagne, was told they didn’t have it but had another and would only charge for Prosecco. Asked for a 2nd glass and was told not sure they had any. Asked what it was and was told it was “some cheap stuff they had out the back”!!! They didn’t have the ingredients for the cocktail I ordered. Offered an alternative which I accepted, then charged both on the bill. I had the £12.50 cheese board, which was nothing special. I couldn’t decide between 3 or 4 stars but settled on 3 as “average” covered it. Need to up their game for a £250+ meal. Don’t see us being back. Shame.

Bar visit

4.0

Have visited the bar on the ground floor twice and each time had terrible experience. On Saturday I asked for 3 types of gin from the menu and they didn’t have any, they also didn’t have tonic. The bar was empty and it took 20 minutes for the drinks to arrive and when they did they were wrong. The time before we were sat at the bar and again service was incredibly slow. Too much chatting between young staff, not enough experience or attention to detail. Which is a shame because the interior is lovely and location is handy.