La Zambra Resort Mijas - Marbella The Unbound Collection By Hyatt♡

Great Facilities, poor breakfast experience

4.0

We had high hopes for this hotel as it is effectively one of the best hotels in at Costa del Sol. However, just as we had our first breakfast we realized how wrong we were. First the good things: Spa Massage was amazing - Ascension had great skills and knew exactly what she was doing. Also they let families use the facilities over new year until 5pm which was very nice as a lot of families with toddlers were staying. Now the bad things: Breakfast staff was one of the worst we've ever experienced, even in lower standards. They had a live pancake station where they did not prepare your pancakes or anything fresh at all. Not only that but the lady was so unfriendly towards guests asking for anything. Fresh berries? Some aggressive spanish mumbling and basically throwing a cup of berries at you. Ordering in english? Sorry no english (as if PANCAKE is so hard to understand). Waiters were completely overwhelmed despite the room being half empty. When our table was full of stuff the waiter put the hot espresso I ordered on our toddlers playing book which was in front of him. Needless to say I immediately took it away and made some space myself as I didn't want my son to spill hot coffee over himself. I could continue with slow service, sassy comments towards us when ordering etc. but honestly speaking I cannot recall a poorer trained 5-star breakfast staff ever (and we have stayed in many 5 star hotels) Last but not least it took them 3 complaints to finally send someone to do something about the silver fish in one of our rooms but eventually they came and sprayed the room. All in all I gotta say that this isn't at all on par with other European 5 star properties and we will probably avoid European Hyatt properties in the near future. Considering their premium room rate you can probably get much more value from lower classified properties - although the facilities and rooms are very well maintained.

Wedding Anniversary

10.0

Hyatt has brought back an incredible resort. La Zambra is an amazing experience, the spa and indoor pools are amazing. Even in December the outdoor pools call your name. The Spanish Staff members were amazing both elegant and kind. Smiles all the time and a can do attitude. The rooms were very clean and the Picador restaurant was very good as well. Only suggestion would be that as it was our wedding anniversary we would have really appreciate a small bottle of wine or champagne. It was our 5 year wedding anniversary and though I know it can be hard to distinguish the genuine at least after meeting us it would have been nice that something be sent up. We received some nice andalusian snacks but it felt like a normal gift that anyone would get. Again this should have no impact on visiting LA Zambra, it's amazing!

A wonderful hotel in a tranquil setting

10.0

La Zambra is so much more than a hotel - it is an experience. The rooms and breakfast facilities were superb and the staff were super polite and helpful.

Enjoy your 5 star stay

10.0

Very nice and quiet golf hotel with a huge spa, situated away from the seaside in the lovely hills. Nicely and elegantly refurbished former Byblos hotel icon. Courtesy short transfer to Mijas Golf, but also well situated to explore lots of other excellent courses. The best in the hotel is however the kindness and service mindedness of each and all members of the staff.

Impossible to surpass

10.0

Only superlatives can be applied to La Zambra resort in Mijas, Spain. Beautiful architecture, landscaping and surround, tastefully appointed rooms, immaculately maintained, and staffed by the most personable, capable and professional staff imaginable. The two restaurants were excellent, the daily breakfast the freshest and most varied I’ve encountered in decades. Special shoutouts to the concierge and front desk staff Jorge, Tito, Neils, and Javier and to the engaging bartenders Jose and Jesus and Victoria in the spa where I was the beneficiary of the best deep tissue massage in my life from Ascension. Kudos to all.

Beautiful and serene

10.0

Beautiful hotel in a wonderful setting. Staff all lovely. Spotlessly clean. Spacious rooms have wonderful bathrooms and terraces.