Court Square Hotel Long Island City New York , Belvilla District 6 Formerly Sonder♡

Absolute Stinker

1.0

Nothing, Zilch, Zero, Nada. Worse experience possible. Couldn’t ever get in, check-in systems and customer support is non existent. Can flag it as a scam, there was another customer who couldn’t ever get in. I think they should tell me why shouldn’t i sue you and this property. Absolute shocking, i will launch a customer report. This is a stinker, mate.

− I pleasurably disliked every bit of my experience with this property and affiliated services including booking.com Worse experience possible. Couldn’t ever get in, check-in systems and customer support is non existent. Can flag it as a scam, there was another customer who couldn’t ever get in. I think they should tell me why shouldn’t i sue you and this property. Absolute shocking, i will launch a customer report. This is a stinker, mate.

Guest review

6.0

Precio/calidad bien. Ubicación buena.

− No pudimos hacer en forma on line el check in que solicitaron por Mail. Como no hay recepción en el hotel y tampoco contestan los correos que uno envía hubo que llamar por teléfono y resulta que además de la tarifa de Booking hubo que abonar usd100 más. Los últimos dos días no funcionó el agua caliente.

Manque de personnel

3.0

Proche du métro

− pas de réception, pas de wifi , problème de communication, obligé d’appeler plusieurs fois un service de l’hôtel pour avoir le code et numéro de la chambre

Experiencia Fatal

1.0

Nada

− Pesimo servicio. No nos pudimos hosoedar ahi. Las claves de acceso nunca llegaron , tuve que llamar varias veces , finalmente me dieron habitacion 901 y estaba.ocupada por otra gente. Llamamos varias veces para tratar de resolver la situacion sin respuesta alguna. Tuvimos que buscar otra opcion . Muy buenos para cobrar pero pesimos para honrar la reserva. Me siento estafado.. No recomiendo a nadie reservar en este hotel. Esperando respuesta de Booking , espero devolucion del 100% del dinero

Friendly staff, but the overall experience was chaotic and disappointing

3.0

The location is great and the view from the room was beautiful. The beds are comfortable.

− It all felt rather chaotic. The staff were friendly and genuinely tried to help, but the check-in system was disorganized, resulting in a long queue. We also had trouble accessing our room. When we finally got in, we discovered that the sofa bed hadn't been made up, there were no sheets, and no one seemed to know how to resolve the issue. The staff kindly suggested calling the owner, but unfortunately they never answered. As a result, the three of us ended up squeezed into a double bed. There were also several signs of poor maintenance: broken or empty soap dispensers, a clogged shower drain, and other small but noticeable issues. We weren't the only ones having problems—many other guests appeared frustrated or were actively complaining during our stay. Overall, I would recommend avoiding this place if you have other options.