B2 Krabi Ao Nang Premier Resort♡

Don't stay here

2.0

Basic room. Not clean. Rude staff. Wouldn't give me back the room key deposit and had random charges for cookies that they had to check cctv to disprove. Made me switch rooms mid stay because of different rooms. They where the exact same. No breakfast on site. No bar on site yet they have a pool. Balconies but your not allowed to smoke Mountain View rooms don't have mountain views. Rude staff who where not helpful or in anyway customer service orientated. Its definitely not a 4 star hotel that's for sure. Maybe 2.

❌❌🚫🚫🚫Be careful ! Bad experience !

2.0

❌❌❌🚫🚫🚫🚫 Bad experience as it’s not a resort at all, it’s more like appartment hotel. be careful from the tourist stand there. We booked for the luxury boat, we had to pay extra to visit the islands , the wine was extra on the boat, the sound système was not working, the food doesn’t tasted good, the fruits old and stayed in the sun for hours. Then last but not least we paid for the transfer to koh samui at 9h30, they didn’t make the reservation for us so we went at 11h30, and we noticed that the price is much cheaper, and they didn’t give us the difference of the price ! They aren’t honest at all.

Bedbugs and dirty!

4.0

We booked a "luxury" room by the pool, but it was a nightmare. The bed was infested with bedbugs, and the staff only changed the sheets when we reported it. We asked for a room change and got a regular one on the second floor, with no compensation. Later, we saw the "luxury" room rented out again. The pool was dirty, full of sand, and we found a large piece of glass in it. We also discovered a pair of underwear from previous guests on one of our chairs and an old lunchbox in the fridge. To top it off, the showerhead was covered in mold. Half of the staff didn’t speak English, and when we asked to speak to a manager, no one showed up. Only a few of the staff members were nice. This hotel was a huge disappointment and we’ll never recommend it.

Guest review

8.0

Très bien

Stay Well Clear!

2.0

Most expensive hotel I have stayed in during my trip to Thailand with the poorest service, awlful breakfast and unfriendly staff. Sheets were dirty, bathroom had stains all over the wall and wall was also cracked. Dirty nappies were left in the pool area and I had to inform a staff member to remove them. I was accused of taking a towel and as a result would have been scammed into paying for the towel. That I didn’t take., refused to return my passport until the towel theft was investigated. I only had a small rucksack with me and insisted that the manager checked my luggage. After waiting 35 minutes for the theft of the towel, it came to light that the cleaner had miscalculated and there was a spare towel in the room next to mine. No apology from the manager or any other staff member.Definitely not a 4 star hotel! Breakfast consisted of a pre packed wrap that is put on show in their counter fridge. Then warmed up for a minute when you request the wrap. To go with the wrap you are allowed either 1 coffee or 1 milk. Two small bottles of water are put in your room on a daily basis. If you want anymore then you pay an extortionate price for them. I asked if I could have another bottle of water due to paying for the breakfast but not taking it after seeing the processed stuff that went in it. I was refused the water unless I paid for it. Even thou I paid for the breakfast and not received it. The cost of the stay was just under &500 3 nights. Previously stated in Phi Phi and Koh Lanta for half the price with fantastic breakfast, service and facilities.

DO NOT STAY HERE

2.0

Facilities are ok. But service is not, they will find a way to charge you extra for ANYTHING. They accused us of having stained a towel and charged us 400bht because of the alleged stain... never seen this before... do not stay here, trust me!!!!!