Wellington View - Donnini Apartments♡

Guest review

8.0

− Lack of simple things like salt & pepper, washing up liquid, tea bags, coffee and oil for cooking. Shower needs refreshing and that bidet thing on the toilet needs removing ASAP!!!

Very comfortable, great location

9.0

Great location, lots of room. Very communicative and responsive hosts

Guest review

9.0

Location was great

− Few more home comforts would be nice

Brilliant location but facilities don't match house.

6.0

Excellent location with driveway parking. Warm and comfortable.

− Facilities didn't live up to house and location. Things reported 18 months ago still hadn't been fixed. Lack of maintenance on property. Lack of facilities.

Guest review

10.0

Great place with everything we needed. And a very good price. Beds were so comfy and pillows were great.

Great location, terrible property and customer service

1.0

The location.

− We recently stayed in Sunset View, and were incredibly disappointed both by our stay and by the response from Donnini Apartments. We will never book with them again, and would recommend against booking with them to others. We originally booked to stay in Wellington View (hence the review under this post) however were informed the week before our booking that that property was now unavailable due to requiring repairs and that we had been “upgraded” to Sunset View. We later found that the house we had been moved to had a cheaper nightly rate than the one we booked and paid for. The house was in a state of disrepair and smelled heavily of urine, smoke, and occasionally cannabis. The worst culprits for this were one of the bedrooms and the sofa, resulting in us sitting on the floor in the living room. The carpets were stained in many places, a brutal combination with the smell, making the property feel unclean. The downstairs bathroom had a yellowing, non-functional (not that we would have used it) bidet installed on the toilet. The ceiling was cracking, the sealant around the shower desperately needed redone, and the extractor fan was purely decorative. The kitchen was more functional than the bathroom- a low bar it stumbled over. The fridge had one shelf and froze all of our food. The provided crockery featured broken rims, chipped plates, and unbelievable flat cutlery. Our issues with the property were, as noted, extensive and we emailed Donnini Apartments to inform them, not seeking a refund or credit, just to inform. We were supplied with an AI generated apology. This is not customer service. This is not genuine or respectful. We replied, stating we were dissatisfied with the response and were offered a £60 credit to rebook, despite stating that we will not be booking with them again. All in all, would recommend steering clear of this company.