The Westin Cancun Resort Villas & Spa♡

Rude staff stay away

1.0

It had a nice beach location.

− They charged me $300 late check fee without disclosing this and expected us to check out by 10am which is insane just because I needed to checkout at 11am. I asked the staff about this and they said it was their policy and refused to do anything.

Carnival cruise line atmosphere

6.0

Not the best experience. We stayed at the Westin Lagunamar for a week before coming here and what a difference! Lagunamar is beautiful and way more upscale for the price. I feel like we are on a Carnival cruise at this place. Don’t expect your TV to work - because it doesn’t. I know that’s not important to the Carnival crowd but we actually come down here to live for several weeks every year. The casual restaurant is actually pretty good for the hotel price. The nicer restaurant got me sick for 48 hours. The hotel is half hotel and half timeshare - weird mix. I just don’t get it. I could go on and on but I’ll leave it that. Enjoy your Carnival Cruise!

Nice location, great service

10.0

We stayed as a part of our vacation club ownership. All the staff was very helpful and friendly, special shoutout to our assigned concierge representative- Brenda, I also enjoyed activities (HIIT, water aerobics) with Geromo. They have multiple pools on property, direct access to the beach. Also both the sports bar and the Sea &Stone restaurant were very good. We enjoyed our stay.

Very peaceful and relaxing with exceptionally warm staff

10.0

This is the 4th year we have stayed at The Westin Resort and Spa. The property is of fairly intimate size, the staff are extremely friendly and accomodating and the beaches/pools in early September are MUCH less crowded than our usual January visits, The spa is very nice, though I also especially enjoyed the massages at seaside cabana. My massage this trip with Lilianna was divine.

Guest review

10.0

The food options were very limited and complicated. They need to have basic meal options and pump up the quality of the items. We had to travel to IHOP to eat a decent breakfast. Their Buffet was terrible. Food was dry and sitting too long. No variety. They would close 2 pools in the evening and all guest had no option than to all be in one pool , but they advertise 3 pools. The jacuzzi temperature was more like a warm bath that a hot jacuzzi. The main pool did not have any music playing during the day because they did not have another speaker when it was needed for other activities. They need to invest in another speaker

Quiet, comfortable, clean friendly

10.0

We thoroughly enjoyed our visit. It was a great time to be in Cancun as the sea turtles would come up on the beach every night to lay eggs in the sand. We met a lifeguard named Manien Perez the was friendly and knowledgeable. Manien took the time to teach us about the turtles and even allowed us to release some(at night) into the ocean. He is the reason we will be back. The entire staff is very friendly and accommodating. It’s a great place to visit.