LOGE Alta Crystal

Worst value hotel

2.0

I made and paid for my 2 days October reservation in May 2025. When checking-in in October, the only person at the reception could not see my reservation paid but was not cancelled. I was asked to pay again in order to be check-in. After that, I was told where to go to find my room at the Alpine Inn Lodge and park my car. From the car park to the lodge's entrance, there is no pathed paths. The only access to the lodge is an open area covered with gravel stones making it impossible to drag or roll our luggage 100m to the lodge's entrance. So, you have to hand carry them over and what worse happened next is there is no elevators. We have to again hand carry our two 25 kg luggage up 2 floors to our room. On opening the door, the room was very small and has nothing other than a bed and a bathroom. The condition of the room definitely needs a good cleaning and maintenance. I guess the management never come to check as the place is remote, and they only have one employee to do everything at the reception that closes at 5 p.m. After my trip, I confirmed with AMEX that Crytal Hotel did charge me in May, and there was a double charge in October. Also, I received a few spams emails imitating Crystal Mountain Hotel's email address. I wrote to Crstal Mountain with all my proofs. Good thing is they responded after 2 days confirming there was a double-bookings on their part and they refunded the payment I made when checking-in to my AMEX card few days later. There was no mentions or explanations how my email was leaked to someone to send me spam emails. Hope the management can be more alert and diligent to possible internal fraud that could get more customers into bigger troubles and inconveniences.

Can't wait to go back.

10.0

Check in was friendly and welcoming. Was able to check in early to our room. Our room was much bigger than anticipated. Loved the second story loft. The room has three beds plus a pullout couch. Two bathrooms. Full kitchen that included a mini fridge, microwave, oven, and dishwasher. Wifi was good no lagging which was great because there is no cell service. The office has tons of dvds to borrow which was a fun experience for our family. We loved having a wood stove fireplace that made our room so cozy after hiking hours in the snow. We Definitely can't wait to go back.

Guest review

10.0

Great place to get away and relax

Guest review

10.0

Great location, clean but a little outdate. Was a great stay

Guest review

8.0

Very convenient location, close to Mt. Rainier Sunrise entrance. Staff are friendly. Sauna was great after a hard day of hiking. Hot tub was broken but we enjoyed sitting in the warm water anyway. Not enough lighting in the living room area, a bit dark at night. Beds were comfortable. Not enough kitchen utensils, plates and bowls for the 3 of us. Convenient outdoor water bottle station. Overall, we enjoyed our stay and would stay here again.

Guest review

10.0

Great location for the Mt. Rainier area. Cabin like vibe, and spacious rooms, they had everything you need for a great vacay! Pool and sauna were such great amenities. Can't wait to come back!