Comfort Room, Garden View
Sleeps 2 · 25 m²
- Desk
- Laptop-friendly workspace
- Air conditioning
- Free WiFi
- Shower
El Secreto Hotel Bacalar - Todo Incluido
★★★★ Tinto Mz. 243, Xul-Ha, MX
7.2 guest rating· 17 reviews
About this hotel
Unwind in Nature's Beauty
Enjoy breathtaking views from the terrace and garden at El Secreto Hotel Bacalar - Todo Incluido. Choose from 14 uniquely decorated guestrooms adorned with premium bedding for a cozy stay. Treat yourself to delicious meals at the onsite restaurant, all included in the all-inclusive rates.
Explore Nearby Wonders
Visit captivating natural attractions like Lake Bacalar, Cenote Azul, and Municipal Spa of Bacalar a short distance away. Venture a bit farther to the Chetumal Ferry Terminal and Santuario del Manati for an enriching experience.
Convenient Amenities
Relish complimentary wireless internet access throughout the property and make use of the free self-parking onsite. Delight in cable programming for entertainment and the convenience of having a shower, complimentary toiletries, and more at your disposal.
Book your stay now at El Secreto Hotel Bacalar - Todo Incluido for a delightful vacation!
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Rooms & rates
Family Room, Balcony, Lagoon View
Sleeps 4 · 28 m²
- Desk
- Laptop-friendly workspace
- Air conditioning
- Free WiFi
- Shower
Grand Room, Terrace, Lagoon View
Sleeps 5 · 31 m²
- Desk
- Laptop-friendly workspace
- Air conditioning
- Free WiFi
- Shower
Panoramic Room, Terrace, Lagoon View
Sleeps 2 · 31 m²
- Desk
- Laptop-friendly workspace
- Air conditioning
- Free WiFi
- Shower
Superior Room, Terrace, Garden View
Sleeps 2 · 26 m²
- Desk
- Laptop-friendly workspace
- Air conditioning
- Free WiFi
- Shower
Amenities
- Free WiFi
- Free self parking
- 24-hour front desk
- Change of bed sheets (on request)
- Change of towels (on request)
- Designated smoking area
- Garden
- No elevator (single level property)
- Terrace
- Tours/ticket assistance
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Wheelchair accessible
Location
Tinto Mz. 243, Xul-Ha, MX
- Check-in
- from 03:00 PM to anytime
- Check-out
- until 12:00 PM
What guests say7.217 reviews
Pésimo de lo horrible más feo
2.0No hubo quien recibiera en 30 minutos. Nos cobraron de más No fue todo incluido Nos querían cobrar aparte el IVA No hubo agua caliente El baño está en MUY mal estado Quise cancelar pero no había manera
Guest review
2.0It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
Guest review
2.0We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by Expedia about this “cancellation”.
Guest review
6.0La gente que hospedan es muy ruidosa y no hay nadie que cuide o ponga orden, no tienen suficiente personal, no hay bebidas, contraté todo incluido y no hay ese servicio, solo desayuno pero a partir de las 7:30 am
Guest review
10.0Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!
Guest review
10.0Wonderful
Good to know
›Sustainability Certifications
Property confirms they are implementing guest safety measures
›Pets
Service animals are exempt from fees/restrictions
›Guest type
Essential workers only - NO
›Accessibility
No elevators
›General
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
›General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
›Pets
Pets allowed
›Covid
Property does not offer onsite COVID-19 testing
›General
Property is cleaned with disinfectant
›General
Private host property
›Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
›General
Commonly-touched surfaces are cleaned with disinfectant
›Pets
Service animals are allowed
›General
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)