Victoria Colonnade Aparthotel♡

Great Location, spacious and worth the splurge.

9.0

Location was great with easy access to train station and the town.

− Living room furniture is worn and should be replaced.

Would never recommend

3.0

The location was central, but still would't recommend!! Awful.

− This property was a nightmare from start to finish. Firstly, there was ZERO communication or replies from the property, and their phone number listed does not work to even call them. I had no automated message upon booking, and even when asking multiple questions before arrival, we still had NO reply. This is so stressful when you're trying to organise a weekend away. I even had Booking.com tried to contact them and they had no reply. The property didn't even send us a message on how or where to check in, or what to do. We ended up having to talk to the restaurant manager downstairs who apparently runs the bookings and checks you in (but does not use booking.com so they will not monitor messages). Once finally in, even though the apartment had been cleaned, towels from the previous guests had been left scrunched in a ball and shoved into a cupboard. There was no iron, no welcome pack or wi-fi code, chipped mugs, locks on the windows were hanging off, breakfast bar 'stools' were actually just normal sized armchairs so totally unusable to sit at the counter. The tables on the terrace were so old, dirty and full of bird muck. This whole place had such a lack of attention to detail. It just screams that the owner of the building probably hasn't set foot in this place for years, and as long as a clean is done post check out, and they get their money, they're happy. To make matters worse, there is a nightclub next door which is open til 4am. The property description says the building is soundproof which is a lie. None of us slept that night as the bass music was so loud. For a place that is £300pn, you can get something SO much better elsewhere.

Guest review

6.0

Good location

− Nightclub downstairs Friday and Saturday nights til after 3am.

Lovely apartment, but don't bother with late checkout

9.0

Lovely apartment - huge with nice balcony. The bath in the bedroom was a great touch and everything was clean and tidy. There was ice in the freezer which was a bonus as it was mid-heatwave!

− We asked for late checkout and were told 1300hrs was okay. At 1200hrs the cleaner let themselves in downstairs which was a bit of a shock and kind of ruined the last few hours of our stay. The cleaner then asked me to contact the owner to tell them that they would have to clean themselves as she needed to be elsewhere. I couldn't get hold of the owner after this.

Guest review

9.0

Location

Disappointed

3.0

Location was good

− No furniture! No barstools for kitchen counter and 1 x 2 seater sofa for an apartment that sleeps 4 adults. Luckily the restaurant below loaned us 2 x chairs. No remote for the lounge tv and bedroom one not working.