4 Fairfield Terrace, Pelaw

Guest review

5.0

Great base location just minutes from the train and across the road from Aldi and Lidl.

− Persistent issues with leaks to the shop below, and the downstairs neighbour turning the water off. The host already had a plumber working on it before we arrived, and they continued to investigate over the three days of our stay. Also, the back staircase had stains and smelt strongly of cat urine.

Poor and fraudsters

1.0

Nothing

− The hosts Sofia and Bisola are fraudsters. Upon arrival, the property was in poor condition with the heating and shower water not working and the oven burnt. It took over 12 hours to fix the heating. Given this appalling service, I didn’t ask for a refund. I was asked for a security holding deposit which shouldn’t be debited from my account but withheld until after my stay. On 4th December, my account was debited £200. Despite the poor service and hospitality, they refuse to refund my £200, citing a stained duvet, a slightly burnt kitchen floor and accusing me of taking their cutlery. When I asked for time-stamped video proof, Bisola said it would cost extra. This is a sign that they are fraudulently people. See the photos Bisola was accusing my guest and I for saying it cost £350 and so won’t refund back my £200.

Weekend stay

8.0

Lots of space for us all and the kids were able to have a room each. Location was brilliant, close to a metro line. Value for money definitely. Shower in main bathroom was brilliant!

− I know why you have fire doors as all the doors, just have to keep reminding kids to not let them slam

Don't book!!!

4.0

Close to supermarket.

− Lots of stairs into property that were not advertised And we brought a disabled person with us. The place was dirty and there was no terrace or patio or tennis courts. The 'terrace' was where the bins were. Putting 2 chairs there does not make it a terrace or patio. The area was also full of cigarette ends. Bathroom tiles full of mold. Have taken plenty photos.

Guest review

3.0

Location is good and the size of the apartment was surprising.

− Arrived to WiFi broken so no TV either, did ask the next morning to send pictures of the box via email but no reply. No mugs supplied. The blinds on the second floor are thin and cheap so the sun blazes through at 5am. Lots of noise from the main road so not ideal if you have children. They also make you give card details for a ‘Hold’ of £200. It’s not a hold, they take your money. I authorised a sum of £0 on my banking app, but they proceeded to take £200 the next day. Then have refused to give it back based off a single bed sheet being ruined (one of the teenagers had fake tan on for their dance competition we were attending so completely our fault which is fine and I would expect to cover that) but then have persisted to say that we smoked in the property which is a lie. Best of all is that the photo of two pieces of black fluff on the bedside table (photo attached) was in the room that my 5 year old niece slept in! I have offered to pay for the bedding but they are still refusing and have taken and kept the whole £200. Now I have asked for business details to take it further they are ignoring me.

Location was perfect, but very disappointed with how unclean the place was. It’s a great location for us to see family i

2.0

Location- Due to family in the area

− The place was filthy, Tried to contact the host to see if there was a hoover but had no response, ended up going to buy our own kettle