Haile Grand Addis Ababa♡

值得推荐 特别舒服

10.0

服务一流 各方面设施都很完善 岩石瀑布景色很美

The service here is exceptional from the moment you arrive to the time you leave. Every single staff member from the cle

10.0

The staff!!! The staff!!! The staff!!! Room Views from the room

− Absolutely nothing to dislike.

They are amazing the room a very clean the people very polite I will recommend it a 100%

10.0

Everything

Guest review

10.0

ممتاز من جميع النواحي بس موقعه بعيد شويتين

Guest review

1.0

− Extremely disappointing experience at Haile Grand Hotel restaurant. We ordered our meals at the same time, but while my partner received hers, I was left waiting. After almost two hours, I still had not received my meal. I spoke with the restaurant manager, and shortly afterwards they brought me the wrong dish. By that point, we decided to leave because our evening had already been ruined. The restaurant manager later came to our room and apologized. At first, he still expected us to pay for the meal that I had never received in the restaurant. It was only after I pointed out how unreasonable that was that he agreed to remove my meal from the bill. He also assured me that my correct meal would be prepared immediately, and it was eventually delivered to our room. However, by the time I finally received it, almost two and a half hours had passed since we had placed our order. When the revised bill arrived, it became clear how inadequate the compensation really was. The hotel still insisted that we pay for my partner's meal and all of our drinks, even though the entire dining experience had been ruined because of their service failure. They also offered a fruit platter, but that did not come close to compensating for what had happened. What disappointed us even more was how the situation was handled. Even while we were still in the restaurant, several members of staff appeared visibly irritated when we raised the issue. Later, five members of staff came to our room to continue discussing the bill. Rather than focusing on resolving the situation, they repeatedly argued that "everything is transactional" and insisted that because my partner had eaten her meal, we still had to pay for it. We spent around 30 minutes discussing the matter before finally signing the receipt under protest, simply to end the confrontation. I appreciate that the manager apologized and eventually ensured that I received my meal.

Exceptional hospitality & beautiful hotel. Would recommend!

10.0

We had a wonderful stay at Haile Grand Hotel Addis Ababa during our honeymoon. The staff were exceptionally polite, friendly and genuinely went out of their way to make our stay feel special. Their kindness and attention to detail really made a lasting impression. The hotel itself is beautiful. The only real downside was the lack of a proper smoking area. If you enjoy having a cigarette with a drink, it's unfortunately not possible. There is only a very small smoking section down by the gate at the bottom of the driveway which feels like a missed opportunity given how lovely the outdoor spaces are. The hotel is located a little outside the main/nice area of the city but we found it very easy to get around using taxi/ride services. Overall we thoroughly enjoyed our stay and left with very fond memories.