Pentacity Hotel Balikpapan♡

Thank you for an amazing 32-day stay- I’ll always remember the beautiful views and warm hospitality

10.0

Spectacular sunset views. The ocean-facing rooms offer beautiful panoramic sunsets, which are clearly a highlight. The pool looks spacious, clean, and relaxing with great views over the city and coastline. Modern ambiance. The colorful nighttime lighting gives the hotel a lively, contemporary vibe. Location. It is right on the waterfront with easy access to the city, making it convenient for both leisure and business travelers. Outdoor amenities. The pool deck and lounge area look inviting for relaxing during the day or evening.

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Guest review

8.0

I like the room overall, but I was a little disappointed with this stay. I had requested a room on the 7th floor in advance, but was assigned a room on the 11th floor instead. The room cleanliness could also be improved, as there was dust on the floor and I noticed stains on the bedsheets and pillowcases. During my previous stay on the 7th floor, everything was much better, so this experience was quite different.

− I didn't sleep well due to noises from lizards throughout the night, and I found several lizard droppings on the floor, which was quite unpleasant. I hope the hotel can improve its cleanliness and pest control measures.

Excelent

9.0

Very good

Guest review

1.0

− This was the worst hotel experience we have ever had. The room was very dirty, with insects present, stains on the bedding and walls, and a bathroom that was not properly cleaned. The overall condition of the property was far below what we expected. There was also an unpleasant smell in the breakfast area. The photos on the booking site are very different from reality. The pool area appears modern and well maintained in the pictures, but in reality it is worn down and poorly maintained. We felt that the advertising was misleading. In our opinion, this property does not meet the standards of a 4-star hotel. Based on our experience, it would be closer to a 2-star property. Unfortunately, we were unable to find any positive aspects of our stay.

Guest review

7.0

Breakfast menu is fantastic and the hotel staff was very friendly and helpful 👍🏼

− The location of the air conditioning in the hotel room is not strategic, the air flow is not near the bed. We felt a bit hot . However we enjoyed our stay at Pentacity Hotel.

A Family Hotel.

7.0

It was fairly modern and adjacent to a new large shopping centre. Suitable for families with children.

− The rooms are based around large water slides so there is continual screaming. The rooms are very small and only suitable for a one night stay.