Mercure Bukhara Old Town

Great stay in central location

9.0

Staff was incredibly kind and accommodating -- I arrived about 30 minutes before check-in time and my room was already ready and on the last day, I was allowed a late check out. This was very much appreciated as it was nearly 50 C in Bukhara that day and being able to relax in the room before my train made the day/journey much more enjoyable. In addition to the friendly staff, the location is great (about a 10 - 15 minute walk to the heart of Bukhara) and the facilities (gym, spa, etc) are wonderful.

− The only small problem I experienced during my stay was with the air conditioning, which is not the fault of the hotel -- there were power outages in the region due to the extreme heat and the room was without A/C for a few hours during one morning of my stay.

Feeling Old Vibes in Luxury Hotel.

9.0

My experience stay 2 nights in this hotel, I feel great! warm welcome by the hotel staff, especially with Mr Mirfayz...very friendly person & handling very well when do my booking registration. Thanks very much for the great hospitality! beautiful Óld Bukhara' theme hotel, nice variety breakfast foods, and cozy spacious clean room. Overall, I'm satisfied with my stays here.

− No comment, so far so good.

Guest review

7.0

The location is a bit far from where it all happens, although a Yandex Go will take you there within a minute of 5. The room is good, the pool and hammam are good too. Breakfast is very expensive as an add-on. The hotel doesn’t get an 8 or 9 because of the way they handled my passport. Upon check-in, I forgot to get my passport back. I only realised when packing my bag for check-out that I was missing my passport. I searched everywhere and in my mind I already started accusing the cleaners. I went to the reception and then they said smiling, don’t worry we have your passport?! Why did you not let me know?! They said they tried to call me. But who is in their room waiting for a phone call from reception. WhatsApp me, put a note in my room. Whatever. But my passport was just on the front desk (not even secured) for two days. Very scary and stressful experience.

I would stay here, it was a great hotel overall

8.0

Very clean and beautiful

− No hot water, two times I had to shower with cold water. Also breakfast wasn’t that great, very limited.

Guest review

5.0

The hotel is new and supposed to be nicely designed.

− First of all, upon arrival we were placed in a room on the first floor which is a complete opposite of what have booked and doesnt have any natural light. I had to get back to the reception and request changing the room. We've been then placed on the second floor, but despite the hotel being relatively new, the room looked like its been through a lot. Cleanliness is also quite questionable. The A/C is extremely loud, this is so disturbing when you are in the room and there's no way to improve it unless you shut it down, which is impossible when there's a +40 heat outside. The floor in the bathroom is made out of the material which always remains extremely COLD, its barely walkable there barefoot. Overall hotel looks nice on the pics, but the reality is quite sad. Also consider that even though its on a walkable distance from the city center and main attractions, the road there is so narrow, full of cars, doesnt have any walking line and not pleasant to be, so that it doesnt bring any joy to walk there.