Harmony♡

Harmony Hostel said I was a no-show and cancelled my reservations then charged my card I paid cash

1.0

The owner left for the Netherlands.

− Unprofessional customer service. Never on site to report thefts. No lockers or locks. They lie and insult guests who leave honest poor reviews. I saw two rats in the hostel, cats stay outside the rooms so they claim no rats because of cats. The response posted by staff who was not on site for the five days I was there. Unauthorized charges to my card. Over chlorinated pool. There was no soap in all the dispensers. Awful smelling dogs taken in the beach shuttle. Dirty linens. Harmony hostel tried to charge my credit card for a no-show, and cancelled the reservations. She took money in cash and used my credit card for $184. OF COURSE I WAS THERE. This is dishonest. I showed an email about my stay and it's from the same person who took my cash and is trying to lie. I had to block this app booking because this is now harassment and I don't want to talk to booking or harmony. There is no soap in the washroom or the toilet. My roommate got food stolen and nobody is in the office until evenings, to walk the dog. The WiFi doesn't work in the common area, only at the doorway of the router. The quality of the establishment is very poor. They also charge $5 for a towel, which is something most hostels include. I am not happy with this stay and urge you to reconsider. I saw rats running into the premises.

Harmony capsule tried to charge my credit card for no show and I was there for 5 days

1.0

I met friends

− The location is far from the beach. The WiFi doesn't work fully, in the common areas, only next to the room with the router. The dispensers are empty, and there is no soap in the bathroom or the toilet. They charged my credit card a week after I returned home $184, which didn't go through.i paid in cash and they tried to say I didn't check in.

Guest review

2.0

We booked this property last minute as we had our flight cancelled and thought we would be stuck for a few days due to weather back home. Yes, it says non-refundable, but it didn't matter at the time of booking. We thought we wouldn't be able to go home and all the hotels were booked. Within an hour of booking we got news that we had a flight. I immediately contacted the property and asked for a waiver to cancel the reservation. She acted like it would be no problem but after a few weeks of back and forth they stood firm that they would not refund us for never having stepped foot on the property. We are out over $700 for nothing. Expedia was no help whatsoever.

Guest review

2.0

This property was very disappointing. The synopsis about the property made it sound very cozy and comfortable and it was just the opposite. I have never stayed in a place that was in such a poor condition.

Fair-Poor and my card should not be charged!!!

4.0

It was a place to sleep. The manager when she arrived ~5:45pm was pleasant and apologetic.

− No entry until 4:30 pm ; overcharged ; No key to lock my room until 6pm. Tried to charge for what she said was complimentary soda and pancakes. No refrigerator, hard unsanitary looking towels;dirty wet mop in bathroom collecting mosquitoes and gnats. No working TV remote control or microwave

Worst one night stay ever!

1.0

Grounds and room clean, but owner is rude, unprofessional and not available when needed. They also alter price upon arrival. Also, no indication at address that your at “Tropical Oasis” but “Hampton Apartments”. Only found location after I found a passer by, the owner, standing outside “Harmony Apartments” - no indication it was “Tropical Oasis”. And although I was told I would be charged if I checked out late - low and behold owner was not present for checking out - waited 1 hour for owner -9-10am. Left keys with staff - $39 initial quote - added a room with private bath for $20—final charge on may credit card $105! I’ ll eat the cost, but this owner operator is the worst I have ever come across.

− Owner