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Hotels of Earth

Rafayel Hotel & Spa

★★★★★ 34 Lombard Road, London, GB

8 guest rating· 4255 reviews

The five stars

Rafayel Hotel & Spa holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Room service, Sauna and Spa/wellness center.

Guests score it 8.0/10 across 4255 reviews.

About this hotel

Luxurious Eco-Friendly Boutique Hotel on the Riverfront

Designer Rooms with Jet Lag Recovery Lighting

Indulge in the comfort of our designer rooms featuring floor-to-ceiling windows and state-of-the-art entertainment systems. Experience our specially designed Jet Lag recovery lighting technology in select rooms, ensuring a restful stay.

Spa, Sauna, and Riverside Dining

Relax and rejuvenate in our spa facilities including a sauna and steam room, or pamper yourself with a range of spa treatments. Enjoy a culinary delight at The Banyan on the Thames Restaurant with its grill-based menu, or unwind at our stylish riverside bar offering a variety of cocktails and a light bar menu.

Book now for a luxurious and tranquil stay at Hotel Rafayel!

Rooms & rates

Standard Double Room

Sleeps 2 · 20 m² · Double bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Emperor Suite

Sleeps 2 · 51 m² · Queen bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Premium Deluxe Double Room

Sleeps 2 · 65 m² · Queen bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Junior Suite

Sleeps 2 · 33 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Superior Double Room

Sleeps 2 · 24 m² · Double bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Deluxe Double Room

Sleeps 2 · 27 m² · Queen bed

  • Desk
  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Bathrobe
  • Private bathroom

Amenities

  • Free WiFi
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Sauna
  • Fitness facilities
  • Private parking
  • Breakfast in the room
  • Restaurant
  • Bar
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Pets allowed
  • 24-hour front desk
  • Room service
Show all 60 amenities
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Family rooms
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Contactless check-in/check-out
  • Daily housekeeping
  • Delivered food - securely covered
  • Designated smoking area
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Garden
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Heating
  • Hot tub/Jacuzzi
  • Invoice provided
  • Key card access
  • Kid meals
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Massage services
  • Meeting/banquet facilities
  • Outdoor furniture
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware & silverware
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Soundproof rooms
  • Special diet menus - on request
  • Staff adhere to local safety protocols
  • Steam room
  • Vending machine - drinks
  • Wine/champagne

Location

What guests say84255 reviews

+ Friendly staff+ Beautiful location+ Spacious rooms− Cleanliness issues− Comfort of mattresses− Value for money concerns
Cleanliness7.5
Service9.0
Location9.0
Room Quality8.0
Amenities8.0
Value for Money7.0

Good.

8.0

Waterfront property. Nice restaurant. Steam room and hot tub.

− They close the spa area at 7pm. This is because guests take drinks to the spa. If the spa was manned then this wouldn’t happen and not punish the good guests.

Adam · GB · 2026-10-24

Amazing stay

10.0

The view was amazing Room service

− Not enough plugs to charge things

Aiden · GB · 2026-10-24

Lovely Hotel in the heart of London…… bed is dreamy

10.0

Clean, accessible with wonderful service

− Special concierge services not available, I wanted flowers sent to the room and my guest to have VIP treatment . Ofcourse I was happy to pay

Amerah · GB · 2026-10-24

Overall it was good

7.0

It was spacious, it was clean a lot of good

− The WiFi in the room was no existent we had to use our data during the stay and TV didn’t have much variety

1 · GB · 2026-10-24

Guest review

10.0

Helpful staff & lovely rooms

− Nothing

Teresa · GB · 2026-10-23

We had a wonderful stay and throughly enjoyed the food and facilities. We will definitely book again.

10.0

In a great location, very clean and comfortable with very friendly and obliging staff.

Andrea · GB · 2026-10-23

Hotels of Earth · questions

Is Rafayel Hotel & Spa really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

When traveling with pets, please note that an extra charge of £30 per night applies. Pets are only allowed on the ground floor rooms.

Parking is guaranteed for all guests in a secure underground park.

Please note Child Supplement Prices do not include meals. Should you wish to order meals also, please do so at the time of making your reservation or add to your confirmed reservation later.

If you wish to extend Check out time there is a charge of £20 per hour after 11am. Please call hotel to check availability.

Please note that no visitors are allowed in guest rooms after 9pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.