Terrakotta Rishikesh

Guest review

10.0

Their Food and their hospitality

Guest review

7.0

Comfy place

− Location is a bit off, and not accesible by cabs

Guest review

9.0

Restaurant food

− Twin room was too small with no view at all

Nice and comfortable stay.

6.0

Neat, clean, comfortable rooms.

− Restaurant staff was not co-operative, twice they didn't provided the proper breakfast - even agreed one evening before as we had to leave early morning - once for religious purpose and another day early check-out. River view and pool was also missing as mentioned in property description. Very close neighbourhood hotels.

A beautiful property with clean rooms, but needs improvement in hospitality over policies !!!

7.0

**What did you like?** The property itself is beautiful, well-maintained and in a peaceful location. The rooms were clean throughout my stay, housekeeping did an excellent job, and the balcony mountain view (after I upgraded) was lovely. Terrakota has all the ingredients to be an excellent hotel.

− **What didn't you like?** The biggest disappointment was that management consistently prioritized policies over guest experience. The King Room photos on multiple websites led me to expect a mountain view, but the allocated room faced another building. Instead of ACKNOWLEDGING that the photos could reasonably be misleading or offering a goodwill upgrade, I spent nearly 30 minutes negotiating. I was initially quoted ₹6,000 to upgrade and eventually paid ₹2,000 for all three nights. The same attitude appeared throughout my stay. After two mornings of tasteless tea, I requested one freshly prepared cup and was immediately told it would be chargeable. At checkout I was charged ₹200 for a misplaced room key card. These are small things financially, but together they reflect a service culture and mindset of the hotel staff, where policies seem to matter more than hospitality. Great hotels are remembered not because they strictly enforce every rule, but because they know when to put the guest first. Even the feedback process at checkout reflected this approach—instead of offering an anonymous feedback form, guests are asked to provide personal details such as their name, room number, birthday and anniversary. Honest feedback should be encouraged, not made to feel personally identifiable. Terrakota has a wonderful property, but hospitality is about making guests feel valued, not simply following policies.