★★★★★ Kibuye, Mwendo, RW
9.9 guest rating· 12 reviews
LUX* Lake Kivu holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Luxurious Accommodation
Indulge in air-conditioned rooms with free WiFi, pool views, and a balcony.
Relaxation Amenities
Unwind in our seasonal outdoor pool, hot tub, fitness center, and garden.
Diverse Dining Options
Savor African, American, and Belgian cuisine with special dietary accommodations available.
To book your stay at CLEO LAKE KIVU HOTEL, contact us today!
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Sleeps 3 · 58 m² · Extra-large double bed (Super-king size)
The spacious triple room offers air conditioning and soundproof walls, as well as a private bathroom featuring a bath. The unit offers 1 bed.
Sleeps 4 · 68 m² · Extra-large double bed (Super-king size)
The spacious suite provides air conditioning and soundproof walls, as well as a private bathroom featuring a bath. The unit offers 1 bed.
Sleeps 5 · 118 m² · 2× Queen bed
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious apartment. The unit offers 2 beds.
Sleeps 8 · 267 m² · Queen bed, Queen bed, Queen bed, Queen bed
The spacious apartment provides air conditioning, a private entrance, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 4 beds.
Kibuye, Mwendo, RW
Gorgeous views, clear growing pains in ownership transfer
8.0The views here are unmatched. Gorgeous panorama views of the lake and islands around. We also had a big room on the top floor which was great. The hotel is built into the hillside and you can get down to the water just down the stairs.
− The property was just taken over by lux. It feels a bit dated. Also it is not a 5 star hotel - guests do not have access to the pool when the villa is rented. We also had an issue with another guest at the property. When we arrived the hotel admin told us that we could use the pool. When I went to walk around the property after checking in I wandered down to the pool area to find these French ladies who had rented out the villa. They were in deep conversation with the chef and the hotel manager. The villa came with exclusive access to the pool. In any case I was walking about the pool and the French ladies then told me not to walk past their room - the doors to their villa were wide open. I was confused - I thought they may actually live there and own the hotel. There was no private access to their villa. My partner then came down later and they told him the same thing. They heavily implied they were worried he would steal their things. The ladies should have communicated this through the hotel and not directly to me. That said, the hotel should have mitigated by properly explaining the pool situation and then jumping in to bridge communication.
Exceptional
10.0
Exceptional
10.0
Best hotel I’ve ever been to. The staff is exceptional , the food was wonderful. 100/10.
10.0Everything
− Nothing. It was fantastic
Exceptional
10.0
great location & amazing experience
10.0Amazing location. Great staff & service. The boat ride on the lake is top!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.