Amanaki Thao Dien♡

This was one of the most disappointing hotel experiences I’ve ever had, especially for a property that claims to be a 4-

1.0

Worst stay ever

− I booked a 75 m² room that accommodates up to 4 adults. Our group consisted of 3 adults and 2 children. The children slept with the adults, and we did not request an extra bed, extra breakfast, or any additional services. In fact, our room rate did not even include breakfast, so charging an additional fee for the children made absolutely no sense since they were not using any extra services or amenities. Despite this, the hotel demanded an additional 1,000,000 VND per day. What was even more unbelievable was the explanation they gave. They claimed that because they had already registered the number of guests with the local police, they needed to charge us extra in order to “update the registration with the local police.” Frankly, this explanation is absurd and insulting to guests’ intelligence. If the hotel has an occupancy limit or an extra guest policy, then clearly disclose it in your booking terms. Don’t use the police as an excuse to justify an additional charge. Just a few days earlier, I stayed at another 4-star hotel in District 1, Ho Chi Minh City, with the exact same number of adults and children, and there were no additional charges or issues whatsoever. This hotel’s handling of the situation was completely unprofessional. To make matters worse, before arrival I received an email informing me that toothbrushes are not provided and that guests must purchase one for 10,000 VND, supposedly because the proceeds are donated to a marine conservation organization. I fully support environmental initiatives and charitable causes. However, a 4-star hotel charging guests for a basic toiletry such as a toothbrush is simply unacceptable. Sustainability should never be used as an excuse to reduce the basic standards of hospitality that guests are paying for. The issue is not the amount of money. The issue is the hotel’s lack of transparency, professionalism, and respect for its guests.

An exceptionally comfortable and warming stay.

10.0

Everything, the decor was fabulous, the gym and the pool were beautiful and inviting, staff were friendly and helpful.

− Absolutely nothing to dislike.

Guest review

9.0

− the price of the hotel was much more expensive on booking.com then on other platforms! Otherwise a superb place with exceptional staff!

Very quiet location!

8.0

The service exceeded my expectations.

− Frontage of the hotel is too dark, not enough light.

Guest review

10.0

Ein sehr angenehmer Aufenthalt, das Personal ist sehr freundlich und aufmerksam.