Pol Hotel♡

Sneaky and wrong!

2.0

Upon arrival, a staff member asked what time we wanted breakfast. We mentioned that we hadn’t planned on having breakfast at the hotel, as we intended to eat at a nearby café in the sunshine. She then informed us that breakfast was included with our rooms, so we agreed to stay for it. However, the breakfast was served in a small underground room that was too cramped for the number of guests. When we checked out, a different staff member informed me that the lady had accidentally canceled my booking, and I might receive an email indicating that it was canceled. At the time, I didn’t think much of it, but now I realize that canceling the booking could prevent us from leaving a review on bookings.com. Additionally, the man at check-out tried to charge us for eight breakfasts at €16 each. I argued that the lady had told us breakfast was included and that we wouldn’t have eaten otherwise. He said there was nothing he could do but reduce the price to €10 per breakfast. I reluctantly paid, but the whole situation felt very sneaky. I would not recommend this hotel to anyone. It’s expensive, old, and falling apart. The way they handled the booking and breakfast charges was extremely disappointing.

Terrible experience

2.0

Worse hotel I have been in years . Room was terrible . See pictures. Dirty and not hygienic . Bathroom was so dirty and with unfinished repairs . Breakfast in the basement had no bread or food by 8:45am. Often none in reception and anybody could access the room keys therefore not secured .

Worst Hotel I've stayed at

2.0

Not much to say, this hotel is the worst I've ever stayed in. I'll start with the negatives. - No parking, it costs a fortune to park for a day, if you can't park in the market opposite (EUR 18 per day nearby) - Room had a huge gaping hole near the lock on the door. Someone could easily smash down door down if they wanted to. - Bath had no shower curtain. No holder for the shower head either. NO HOT WATER either, throughout our stay. Luckily I could shower at the local gold course. Its ok though, I was offered a free beer in return...... Madness. - Windows didn't lock properly, no Air Con in the rooms. - Funny smell in the lobby. - Breakfast down in the basement. "Continental" breakfast consists of two types of croissant and a bowl of cereal and a yoghurt. Not the best to be honest. - Hotel felt dirty throughout - Very loud at night with the Brasserie downstairs that seems to be open with thumping music until the early hours, every night. - Lots of tourists/party animals walking past till early hours, very loud shouting/talking etc. Positives: - easy access into town - lovely cafe just downstairs for breakfast/lunches. Had some live music aswell which was nice in the sun. - Bed Sheets were clean and comfortable - Easy access to the Golf resorts (6 mins in the car) I will not be returning to Pol Hotel. While the people are friendly, I'd rather not visit again. Unless I'm forced to by the Golfing Package Agents.

Disappointing stay

2.0

Disappointed with room it was sold as superior room, it was a double bed and a tv The shower head was attached to bath taps so ment holding to wash, which is not easy There was a musty smell throughout hotel I did complain and was told could upgrade for another €70 to loft which is the standard l would expect, had paid €135 already Ending on a positive the bed was comfortable

Really hard to review this hotel...there were some really good points!

6.0

We booked this hotel through a golf tour operator and were not expecting much...very accurate expectation. We were taken to our room, which I quickly said didn't look anything like the pictures and wanted to see another room. We were then taken to Room 15 which was through the courtyard and in the lower ground floor. The room itself was spacious and worked really well for a couple on a 4 night golf getaway, with an armchair seating area 4-post bed, ample storage, large bath. The shower was hand-held annoyingly but you just have to make it work. Breakfast is just baguette yoghurt and tinned fruit but the staff are very sweet. Parking is an issue, but during the weekdays and off-season you can park outside the hotel at no charge

Very unpleasant experience

4.0

Very unpleasant experience, and felt ripped off. The door/window in the room didn't lock and they knew in advance there was a problem. We asked twice if it was to be fixed and they said it would be, but it wasn't. We were not offered another room, even though (unsurprisingly) there was only one other guest in the hotel. Breakfast was good, though very expensive and served at a coffee table in the lounge - not a dining table. Parking in the town seems very expensive, though that's not the hotel's fault. Air conditioning didn't work, there was no mini-bar as advertised and no proper shower (a shower head on the bath tap but no shower curtain, so could only squat in the bath. Definitely wouldn't stay again. An expensive mistake.