Villa Pinnawala♡

Eine tolle Unterkunft mit sehr bemühtem Personal und tollem Pool

10.0

Wir waren während unseres Aufenthalts die einzigen Gäste und das Personal war sehr zuvorkommend und ging auf unsere Wünsche ein. Der Pool ist wunderschön und das Essen lecker. Ein sehr schönes Hotel!

Guest review

10.0

Poolen, maten och fantastiskt läge.

− Barnen fick sår på fötterna av strukturen på botten av poolen.

Dissapointing

3.0

Pool was nice

− The electricity repeatedly cut out on numerous occasions, causing the air conditioning to stop working each time. In such a hot climate, this was extremely inconvenient and uncomfortable, especially while travelling with young children. Late one evening, we received a phone call asking whether we were coming for dinner. By that time, our children were already asleep, and the unnecessary call woke us up. This showed a complete lack of consideration for guests, particularly families with young children. The bathroom was also very dirty and clearly had not been cleaned to an acceptable standard. Finally, the front office was inconveniently located and difficult to find, making it unnecessarily frustrating whenever we needed assistance. The food and overall restaurant service were very average. Communication was often difficult, as many staff members had a very limited level of English. Breakfast was particularly disappointing. Although a breakfast buffet had been set up, we were never given the option to help ourselves or choose from it. Instead, we were simply served a very limited selection with no alternatives offered. Our child was offered only an extremely sweet breakfast cereal, with no juice, fruit, pastries, or other child-friendly options. When we asked for fresh milk for our coffee, we were told that they did not have any available—even though fresh milk was clearly being served with the breakfast cereal. Instead, we were offered a sachet of powdered milk, which was simply unacceptable. What made the experience even more disappointing was that another table was served a traditional Sri Lankan breakfast with a much wider variety of dishes, while we were never offered those options or informed that we could choose from a different menu. The inconsistent service left us feeling that we were treated differently from other guests.

Guest review

1.0

On était bien placé pour les éléphants pour les visites

− On avait un Varan bloqué entre le toit de l’extérieur et le toit de l’intérieur de notre chambre qui faisait énormément de bruit, et un gros cafard qui était dans la chambre. La piscine n’était pas propre du coup au lieu de faire deux nuits, j’ai fait qu’une nuit et on a quitté l’hôtel

Comfortable but small room

7.0

The pool was nice

− It felt empty and a bit unfinished but it was the off season

Villa Pinnawala goes above and beyond to make your stay very enjoyable

9.0

We spent most of our stay at the villa in hospital. The staff called often to check on us as they were worried .

− Can say anything as we didn’t depend enough time