Crowne Plaza Resort Saipan

Experience 2026

10.0

The service here is so wonderful and the staff is amazing. I would definitely recommend this place to anyone looking for a vacation or just a quick getaway

Disappointing Stay Due to Poor Management

2.0

I would rate my stay at the Crowne Plaza Saipan Resort 1 star, primarily because of the poor customer service from management. While I understood that the hotel was recovering from the recent typhoon and anticipated some operational challenges, I still expected to be treated with professionalism and respect. Unfortunately, that was not my experience. I approached the daytime manager on two separate occasions regarding housekeeping concerns. Both times, I was met with a defensive attitude that made me feel as though I was being a nuisance rather than a valued guest. His facial expressions and demeanor were consistently unwelcoming, often giving the impression of, “What do you want now?” This behavior was unprofessional and disappointing. I also observed that he was friendly with some guests but would not acknowledge or greet others, which created an uncomfortable atmosphere. I have stayed at this hotel for approximately two months, during which I experienced several significant issues, including a broken air conditioning unit, brown water coming from the plumbing, and housekeeping failing to clean my room for several days at a time. While I recognize that some of these issues may have been related to the aftermath of the typhoon, the lack of empathy, responsiveness, and professionalism from management made the experience much worse. I would like to acknowledge that several members of the staff were courteous and friendly and did their best under difficult circumstances. However, the overall management experience overshadowed the positive interactions I had with other employees. Good customer service is especially important during challenging times, and unfortunately, that was the hotel’s biggest shortcoming during my stay.

Outstanding care during Typhoon BAVI

10.0

We recently stayed at Crowne Plaza Resort Saipan during Typhoon BAVI, and I cannot speak highly enough of the entire team. From the moment the weather situation became serious, the resort’s management and staff remained calm, organised, and incredibly professional. Guest safety was clearly their highest priority. Regular updates were provided throughout the storm, helping everyone understand what was happening and what to expect, which made a stressful situation much easier to manage. The team worked tirelessly behind the scenes to ensure guests were well looked after. Meals continued to be served, staff were always available to answer questions, and every effort was made to keep everyone comfortable despite the challenging circumstances. It was obvious that many employees were putting the needs of guests ahead of their own while also worrying about their families and homes. What impressed us most was how well prepared the resort was. Their emergency planning, communication, and coordination were exceptional, and it was reassuring to see such experienced leadership guiding both guests and staff throughout the typhoon. Once the storm had passed, the team immediately began assessing the property and restoring normal operations, all while maintaining the same warm hospitality that Crowne Plaza is known for. A sincere thank you to every member of the Crowne Plaza Resort Saipan family. Your professionalism, resilience, kindness, and genuine care did not go unnoticed. We are incredibly grateful for everything you did to keep everyone safe during Typhoon BAVI. We would not hesitate to stay here again and highly recommend this resort—not only for its beautiful location and facilities, but because you know you’re in capable hands when it matters most.

Excellent service

10.0

The pool was really good. They have very comfy beds and squishy pillows. They had excellent service. The food was also delicious.

Crowne Plaza Excellence - IHG

10.0

Tough times in Saipan, but the staff at Crowne Plaza exceeded my expectations in so many ways: Christopher Adams - Chef Extraordinaire - so caring, quality. Having a F & B background at high-end restaurants, he's superb! Margaret Rose - Front Office Manager - everything I needed, she made sure I had. Her beautiful smile, pleasant attitude are unmatched. Virgie and Ieli - Mari Bar - LOVE, LOVE, LOVE their caring personalities and even through their personal struggles with Sinlaku, they showed up every day of my stay putting these aside and caring for their guests, Angie was our housekeeper - sweet, helpful, excellent service and attitude. I couldn't have asked for a better team to make Crowne Plaza a destination I would never consider staying anywhere else. Thank you, IHG!!

AMAZING!!!!

10.0

Let me tell you. The staff here is the best I’ve ever encountered. Best customer service, a beautiful property, and great food. Any time I am in Saipan, I will always stay here. Everything about here is AMAZING!!