Rotana Corniche♡

Disappointing Experience at Dana Rayhaan and No Support from Expedia

2.0

Disappointing Experience at Dana Rayhaan and No Support from Expedia I traveled with my family from Qatar to Dammam on November 20. While on the road, I booked two rooms at Dana Rayhaan through Expedia. When we arrived, the reception informed us that the booking was mistakenly set for November 26–27 instead of November 20–21. I immediately paid cash for that night and contacted Expedia the same evening. They confirmed they would handle the issue within 24–48 hours. During this waiting period, I stayed in the same hotel for three nights, paying for each night separately through cash, Agoda, and Expedia, spending over $1,200 USD with the hotel. Despite my immediate complaint — before the original date even arrived — and despite being an active paying guest in the same hotel, neither the hotel nor Expedia allowed a basic date change for an unused night. I did not ask for a refund. I only asked to modify the date of a night I never used. After days of waiting, both the hotel and Expedia responded by saying the booking was “non-refundable and non-changeable” due to “strict policies.” Policies exist to prevent abuse, not to punish honest guests who are already staying and paying at the hotel. If a hotel guest spending over $1,200 USD is denied a simple modification, then: • Policies are prioritized over customer loyalty • Mistakes are treated as an opportunity to profit • Guests’ trust has no value I am sharing this experience so travelers can be aware. I still hope management will review this case fairly. A hotel is not judged by its building, but by how it supports its guests when they truly need assistance.

will visit again

10.0

This is my first time, i liked the place the service is good new hotel. The reception staff so polite and at the breakfast as well they were so friendly.

A great stay at the property, ver6 good for family traveller's.

10.0

This property in Dammam is one of the best. All staffs are very friendly. The hospitality is superb. This property is very new. Most if the things like super market, mall are very close to this property. The restaurant is very beautiful, well designed and decorated. You will get lots of option to choose from. Stating from check-in, room service and food were very good. The team and management's are very polite and helpful. Thank you all. It was great stay at this property.

Excellent stay with great service and comfort

10.0

Really enjoyed my stay at Dana Rayhaan by Rotana. The staff were super friendly, room were clean and comfortable and the location was very convenient and close to the beach. Great value for money and I will definitely stay here again.

Best hotel in Dammam

10.0

I had a wonderful experience at this hotel, especially with the reception team. From the moment I arrived, they greeted me with a warm smile and were very professional in handling my check-in quickly and smoothly. They answered all my questions patiently and even gave me helpful tips about the local area. Their hospitality made me feel very welcome and valued as a guest. Excellent service that truly set the tone for a comfortable stay.

“Amazing stay! Cozy rooms, friendly staff, and great vibes. Highly recommend this hotel for a relaxing getaway!”

10.0

Great hotel my to go to hotel in Dammam, great service good view and location, i like the breakfast and the professional staff at the hotel. Clean rooms, and the reception staff are professional love the place i will be back again soon in my next trip