Morena Boutique Hotel Weligama♡

Worst hotel experience I have ever had

1.0

The 1 star I gave goes to the people who work onsite. They are the ones who have to face customers for every single decision the owners make from Spain, even though the staff understood us perfectly. All of them were very helpful and friendly. Unfortunately, the same cannot be said about the owners.

− I have stayed in many hotels across different countries around the world, and this is the first hotel i make a review like this. Without a doubt, the worst hotel experience I have ever had. This hotel designed to look impressive in Instagram photos, full stop. Unfortunatly almost everything falls short of what is advertised. The beach photos displayed on sites are misleading. The property is located infront of a rocky area with difficult access. To reach the water, guests must climb down and back up a wall approximately 1.5 meters high, with no ladder or proper access provided. There actually have a sign stating that the nearest swimmable beach is about 100 meters away. The property is also advertised as having an infinity pool. In reality, it is a very small pool that feels crowded with only three people using it. Another disappointment was the breakfast. It is entirely VEGAN and GLUTEN- FREE, and these are not offered as options but as the only available choice. We ended up in the supermarket buying our own milk and food for breakfast for ourselves and our children. When we raised this issue with management, we were told that breakfast was a “complimentary gift.” Breakfast is clearly included in the room rate and therefore part of the service guests are paying for. The rooms are extremely noisy and lucking lights at night, the hotel is located directly next to a busy road making it very difficult to get a proper night's sleep. After our first day, we wanted to leave and attempted to discuss these issues with management in the hope of reaching a reasonable solution and obtaining a partial refund. But the management team is based in Europe, and they refused to talk to as and to booking, and were only reachable by email. Their attitude was completely unhelpful and, at times, even patronizing.

Not worth for money

3.0

Location was good. View from the room is amazing.

− Not worth for the price. Maintainance is very bad. Our room wash basin mixer and wash basin drain was not working. We used shower for brushing teeth. Wc seating was moving. Overall cleanliness of room is not up to the mark. Breakfast was only vegan. Only 4 options for breakfast. That too we need to wait for 45 mins to 1 hr for preparation. No privacy for the room. Curtain was not black out. It was see through and wont close completely.

Не рекомендую!!!

1.0

Ничего!

− Номер очень темный. По факту закончились деньги на отделку и всё оставили в бетоне. Двери на балкон не плотно закрываются, в итоге от дождя было пол комнаты воды. Розетка для чайника начала плавиться при включении. Защитное стекло на балконе грязное. Завтрак : 2 бутерброда, чай в пакетике. Заселялись на 2 дня. В итоге сообщили, что есть проблемы и они закрывают отель. Перевезли в другой отель. Второй раз завтрак не предоставили. Новое бронирование договорились на другие даты, согласовали сумму, в итоге дали сумму даже выше чем на букинге 😁 Пляжа нет. В океане купаться нельзя!

The stay is good but was not very convenient

7.0

The location is very good , view from bed room is excellent. We had a good stay bcz the staff was very helpful and friendly.

− Because it was off season they had very limited food menu. We wanted to order dinner but we were told they don’t take orders after 4pm. And bcz it was our first day and we had a 6 yo with us it was little inconvenience for us. The beach lawn area didn’t have lights so you cannot chill in the evening if you want to access that area. The balcony had a leakage of water which was not cleaned and it had dead insects on that. Plus the restaurant only serves vegan food with very limited breakfast menu which was not mentioned while booking

Guest review

10.0

Espectacular, unas vistas impresionantes y un trato excepcional