Alpin Garden Luxury Maison & SPA - Adults Retreat♡

Guest review

10.0

מלון מושלם מכל הבחינות - ניקיון, אוכל, שירות, אווירה ומיקום. צוות מאוד אדיב ומקצועי עם תודעת שירות גבוהה. קיבלנו הסבר מפורט על המסלולים שניתן לעשות באזור.

− אהבנו הכל

Guest review

10.0

Everything was perfect! The hotel is very beautiful, with huge, clean rooms, the wellness is beyond expectations! The restaurant is varied and meets all needs, the staff is very kind.

NOT a 5 star hotel

7.0

The location is good. The facilities are very good. Hotel is very clean and well decorated (if you like gold, leather and crushed velvet). The spa manager in particular is excellent.

− This should not be classed as a 5 star hotel. It was expensive - in line with other 5 star hotels in the area - and was therefore a great disappointment. The staff were friendly but just aren't trained properly to provide the service expected at a 5 star hotel. One of the main summer activities in the area is hiking but reception staff were unable to offer any advice at all. Our room, on the top floor, was unbearably hot at night night - surely a 5 star hotel would have air-conditioning.

Very nice but too many minor things that could have been easily fixed.

7.0

‘Some staff lovely’ reception, chap in gym/spa. Young bar chap. One of chaps at breakfast made some effort and warmed up throughout our stay. I liked walking up the hill to the hotel after dinner in Ortisei. Views breathtaking. Stunning area.

− A few things were simply unacceptable for a 5 start hotel. No different pillows - I have a bad neck and this was exacerbated by only soft pillows in the room. NO AIR CONDITIONING - some nights we didn’t sleep due to the heat. A fan was provided which helped. Staff at breakfast. Sadly my wife caught the older lady bitching to other staff about customers including my wife a few times which is completely unacceptable for a 5 start hotel and makes you feel uncomfortable. It was a slightly poor start as we booked for 12 nights and needed to change to 10 as our plans had changed. The response was a very firm you can reduce to 10 but still pay the same. Wow - even a gentler delivery may have helped soften the blow. Some really good things including some lovely friendly people. Suggestion is to train all staff to maintain consistent high standards given how you market yourselves. Get aircon.

Fancy couples retreat, probably best for a special occasion.

7.0

We hiked in, but there is a bus stop out the front with regular "free with the room" local buses so access is very good. Our room was huge, came with a "mountain view" which was true, we could see the top 1/3rd of Sassolungo from the balcony. Perhaps not so impressive a view after hiking around it the day before. Breakfast was great and the spa area was good too. A comfortable stay but probably should have booked a couple of nights and made sure we could book one of the couples spa treatments before paying.

− Not being able to book massage at time of booking, tried to, but hotel wasn't interested 2 months out from date. So that was a bit disappointing as we weren't able to book a couples package like we had hoped as they didn't have enough staff on the day. A bit expensive, fancy to the point of being a bit kitschy, especially after hiking and mountain hotels. It wasn't any more comfortable or better service than any of our other hotel stays in the mountains. The owner had a rather loud discussion with one of guests whilst we were enjoying our room, which did spoil the mood for a few moments.

Guest review

10.0

Incredible restaurant - breakfast and dinner were unmatched, so may options. Staff very attention, room excellent, love the spa

− No aircon