Trip7箱根仙石原温泉ホテル♡

Freindly and comfotable stay in a great location with great staff.

9.0

Really freindly and helpful staff, great location with local transport but we also walked some of the way to and from the property which was nice. The fascilites and onsen were great. It had more of a freindly hostel vibe than a fancy hotel vibe which me and my sister really liked.

− The onsen could probably use a refresh/refurbish but we still really enjoyed it.

Freezing insufficient heating and unhelpful receptionist

1.0

− We checked out less than 1 hour after checking in. The staff at the front was a bit uncaring which is unlike a Japanese hospitality. The place was a bit run down with the front entrance door and other place rotting away from water damage. We looked past all of it and try to have a good time. What really made me give up was when we realized the room with one AC was so weak it couldn’t heat up the room sufficiently for us to even take off our coats. We complained and they brought up the kerosene heater which was still not enough and with a toddler in the (yes this was mentioned in the reservation) we just couldn’t stay there. We ended up checking out less than an hour into our stay but they still charged us full for two days. When we left the reception person was saying sorry but had a slight smirk about it which really didn’t sit well with me. I would not recommend staying here unless you don’t have another choice.

Authentic experience but not the most comfortable hotel

6.0

It is nice if you want an authentic experience. The staff is very kind and the location is good.

− The shower is only a shared shower split between men and women. The hotel has no lift so it was hard to move my luggage. There is also no general heating so the overall hotel has no common space which is warm in the winter. The booking also said the room would have a view of the mountain but the room we were given overlooked the road. We asked for a better room but they gave us another just for half the stay.

Exceptional

10.0

Beautiful hotel with friendly staff

8.0

Stunning view of Fuji from room Well connected by bus to Ropeway Friendly staff Traditional Japanese hotel for those who want a more authentic experience

Good

7.0

We stayed 5 nights, we are 3 so we took a futon room for 3 It's an expensive area but it's a bit pricey (23kyen/night) for a room with no bathroom and just 2 chairs for 3. Only the tv with Chromecast was nice to have! The shared onsen was not busy, it was rather dated, basic and small but clean and functional.

− supposedly with a garden and mountain view. There is no mountain view from that room 🤪 The room is in front of an intersection with a traffic light, so kind of noisy in the evening and early morning. Also other travelers complained about the lack of signs to orient yourself in that complicated floorplan, we saw couple of signs but none are in English...