18 river view chalet-Glan Gwna Holiday Park♡

Did not stay had to find alternative accommodation.

1.0

Nothing

− Too small for a family of 5 the 2nd room is NOT a double and the bunk bed was broken

Not best

5.0

River next to the property

− Lack of clean

Aufull my grandchildren were supposed to visit for a week end but couldn’t come because I was so stressed because of the

1.0

The outside

− The electrics really need looking into you can spell wires burning like a fish smell and felt very unsafe had to unplug everything ? tv would not work bed jammed up against wall broken head board pillows stained no curtains on main window only a net no light outside

DO NOT STAY HERE!!!!!!

1.0

DO NOT STAY HERE!!!!! The location within the park is a couple of minutes walk to park facilities.

− DO NOT STAY HERE!!!! This holiday let needs to be taken down until it has been thoroughly deep cleaned and facilities have been safely inspected. From the safety side of it there is an electrical wire hanging over the shower and the fencing outside the chalet is broken (this is over a cliff leading into the fast flowing river) not ideal when you're with your young children. The cleanliness side of it, the first initial incident was finding poo in the shower tray. From then on it got worse we found mould on curtains, on the floor of one of the rooms, the cupboards also stank of mould. Dirty draws, I even found mould and a Dorito down the side of the bunk bed were my children were staying. There were holes and stains on walls. The main room was literally just a bed in the room nothing else. Furniture was ripped, broken heaters and the cutlery was sticky and shoved in a cupboard. The living room didn't have any proper curtains just net curtains so when dark everyone can see in, so no privacy at all. I slept for 2 hours on the first night and the next morning we paid and booked somewhere else to stay as we couldn't stay there any longer. We didn't even unpack we felt that uncomfortable and dirty. We are currently pushing for a refund as we cannot believe someone could charge a family £1000 to stay in this hole for a week. I could honestly keep going on and on about it but the photos will speak volumes. Booking.com will be getting another phone call tomorrow to pursue the ongoing complaint as we are now back from our holiday and have had no follow up communication from them or the owner. This will go further to the ombudsman if needed. Just realised I can only upload 4 pictures but more can be requested.

Not very good stay

3.0

The scenery was beautiful

− The accomodation was filled with spiders and spiders webs. I understand the location plays a big part, but I believe before guests stay, webs can be cleaned. There were webs where the pots and pans are, pots, pans and plates were not clean. There was no cleaning products to clean the dishes with. Oven was not clean at all. Oven dishes was really dirty. They didn't have proper pots and colanders for cooking. It's quite obvious, if someone booked out a place with a kitchen, cooking and heating food would be done. The bedding was bubbly and I feel like there was bed bugs. We all were very itchy as soon as we went bed. The mattress needs changing as it is SO BAD. We left with back pain. Overall, we was not satisfied with our stay. Also, they state there is WiFi, however there was none. When we tried communicating with the owner, they did not respond back. Going with children, WiFi is very important and although they state they have it, they actually don't and they don't respond back. The living room area was nice to look at, so was the bathroom, however the stay was not great.

Exceptional

10.0