Boston Homestel♡

Guest review

1.0

− I’ve stayed in hostels across dozens of countries, including several in the US, so I have a good basis for comparison … this was one of my least enjoyable days at a hostel. I booked with free cancellation and a few weeks before my stay some stuff came up where I wanted to cancel and then try to figure out if it still made sense to go for a rebooking. I realize that the cancellation ended in June, not July. I completely all that as my own mistake. I know from experience that sometimes places will be flexible on that sort of thing, so I reached out to ask if they would be willing to make an ex exemption and promised to return that I would rebook with them if I ended up going on this trip and then I would prioritize them for future trips. If they’d simply said no right away, that would have been completely fine. I would’ve chalked it up to my unfortunate mistake and I wouldn’t have reviewed them poorly for it. As it was, I got no response for over a week, despite messaging and following up through both their site and the Booking.com platform. When they finally responded, it was just to say that my cancellation window had closed and when I responded again re-clarifying my request. I never did get a response. Since it seems like cancellation wasn’t an option, I did not cancel. I received check-in instructions via Booking.com shortly before my stay (and well after I had reached out to them about possibly canceling). My card was charged. The app showed that my reservation was still active. I was pretty surprised when I showed up and was told that my reservation had been canceled. I was tired after a long journey. I had an active reservation on the app that I had paid for. At that point, they had been mildly apologetic and simply resolve the issue that also would’ve gone a long way. However, the staff member I talked with was adversarial, condescending, and dismissive. She initially denied that they hadn’t responded to my message promptly.

Guest review

10.0

Everything

− N/a

Guest review

8.0

Although we did not use them, the common areas seem very well-suited to be used by the guests. The Homestel also provides several things that help the experience - bathing products, seasonings to cook, and some other hygiene products.

− Our room had an AC unit that was a bit too noisy, which sometimes made it difficult to fall asleep.

Booking.com need to scrutinize and get my refund and also make the homestel apologize to me or else will report them to

1.0

Nearness to JFK and UMASS train station

− 1. The staff and managers are racist I and my friend came to the Homestel and they were very racist to us, I came later and I booked a day wanted to book another day but the staff told me bluntly management don’t want me there so was kicked out. 2. Do not pay security deposit with your card because Homestel will not refund it, they will intentionally find a reason to take ur money from the card. 3. Homestel won’t refund ur money if u book and u don’t come to the homestel when there is an emergency, they won’t give u an option to cancel or they won’t respond to ur emails and calls too