Apartmán Sonnenberg - Klínovec

Schönes Haus in perfekter Lager, aber leider sehr schmuddelig und ungepflegt

5.0

Super Lage, super schönes Haus, check in sogar 2 stunden früher möglich

− Das Haus muss dringend einmal komplett gereinigt werden. Bäder-> Duschen nicht gut geputzt und die Waschtischschränke nicht sauber Die Küche muss dringend rausgewaschen werden-> die dunstabzugshaube ist mega verdreckt....sehr ekelig Staubsauger haben beide nicht funktioniert. Am Geschirrspüler leuchten ständig alle Leuchten-> muss dringend mit Salz behandelt werden Die kaffeevollautomat ging nicht, da er nicht gepflegt und gereinigt wird

Guest review

10.0

Sehr gute Lage, großzügige Zimmer

Een mooie week vakantie in de bergen in een vakantiehuis met een heel mooi uitzicht.

9.0

Heel gerieflijk vakantieverblijf met alle moderne comfort en 2 heel ruime badkamers.

Overall good stay - but (plenty) of room for improvement!

8.0

The apartment (altogether) was nice and modern and large enough to host 2 families. We loved the large living-room and the phenomenal view of the valley, the ski slopes and to Oberwiesenthal. The location is close to the ski-slopes in Klinovec (you can also walk by foot if you want to).

− Since we also let an apartment via booking.com (so we are hosts ourselves...), we take a close(r) look at other apartment hosts and how they take care of their facilities and guests. Unfortunately, there were some issues that prevent this apartment to become a very good facility: we spent alot of money (4-digit € for 6 days!) for staying there and then I expect that everything is in good to perfect shape! For instance the cutting boards (only 2 of them) were all used up (=> look at picture), as well as the wooden cooking spoon (=> only 1 of them => look at picture). Also the pepper mill did not work properly. What makes me very angry: if you make so much money with renting out an apartment, why not spend <20€/year to replace used up (low-cost IKEA) kitchen equipment on a frequent basis ??? Also, there were some dirty spots in the apartment, e.g. the stove top was not clean (=> look at picture) and as mentioned by many reviews here on booking.com: the blinds in 2 sleeping rooms (which can be opened/closed by a remote control) did not work at all or the remote control was missing, so you could not darken the room at night (in winter no problem, whereas in summer a big problem!). So, although other booking.com guests already complained about this issue already, the problem is sill not fixed! This shows us, that reviews are not taken seriously! On top: the apartment is advertised with a fireplace, but guests are NOT allowed to use it (however, you only notice this fact, when arriving at the apartment!!) In sum, we felt comfortable and it was a nice location but the host(s) need to do "their homework" to keep guests coming....

Very good

8.0