Apartamento San Remo Soleado♡

Des vacances parfaites un appartement idéalement situé tout était top

10.0

L’accueille de l’hôte Barbara très gentil et à l’écoute , l’appartement est grand propre tout équipé la piscine est un vrai plus. L’emplacement est idéal pour visiter les alentours. Tout était parfait .

Relax

10.0

Terraza y piscina

− Cortina de la bañera

Piacevole Tenerife

9.0

Appartamento con piscina molto comodo con tutto quello che occorre. Silenzioso. Zona nuova e curata

− Nulla

NO REFUNDS FOR MAINTENANCE ISSUES.

1.0

− I have never written a bad review for any place I have stayed. This place was clean and would be fine for a couple of days should everything go to plan. However, I believe that how you treat customers when things do not go to plan truly matter. We came back to the apartment after being gone an entire day fishing and the boiler was leaking. All the electricity was out. I had the number of Roberta, who had let us into the property but told us she was not the owner. I messaged her everything that was happening and she said she was too far away to assist. I understand but if you have guests, you should have a proper plan if something like this happens. We ended up leaving that night because the maintenance man turned off the water. I had still not showered and my two friends showered in the cold. The issue I have with this is that I understand there is risk to staying at an apartment, but sending over 2 maintenance men when it’s just young women in the apartment is unsettling, especially at night like it was. Luckily, I told my father what was happening and he supported us and got us a hotel for the night. Carmelo (the owner) did not help AT ALL. I kept asking for a full refund since we only stayed there for less than 24 hours. I requested through booking.com and even called them multiple times with each answer being the same: “We have reached out to the owner and he has not responded”. Eventually, he stopped responding and kept all of the money. It takes nothing to do the right thing and have an ounce of accountability. Your water boiler leaked?? It’s not MY fault or MY responsibility to pay up for it and meet your maintenance man. This was incredibly disappointing for us and I had to spend the remainder of my vacation answering for it. It was an unkind way to handle it, Carmelo. I recommend staying elsewhere to those who are looking for a cheaper place to stay, because this place might end up costing you far more than you intend to spend.

Guest review

9.0

Hinta-laatusuhde oli hyvä. Asunto ja koko kompleksi oli siisti ja hyvin hoidettu. Isolla terassilla oli mukava ruokailla ja ottaa aurinkoa.

− Uima-altaan vesi oli melko kylmää.

Guest review

10.0

Struttura impeccabile fornita di tutti i servizi, Roberta super gentile e disponibile. Consigliato!!