Calella-Port Bo · Sun Sea Unique Character♡

Bad

1.0

− A nightmare experience We stayed at this property for a family wedding - an event we’d planned for months, travelling at no small expense, with my brother flying all the way from South Africa. Unfortunately we were late to the ceremony as just as we were leaving, my brother was locked in the toilet due to a faulty lock. What followed was farcical – including involving building maintenance staff, 3 police officers and eventually 3 firemen were required get him out. Instead of receiving an apology or any acknowledgment of the severe stress and inconvenience their malfunctioning lock caused, the only message I received from them was to inform me that they were deducting money from my additional £400 deposit to cover the cost of the very lock that trapped my brother - a lock that multiple emergency service were required to open. No apology. No recognition of what had happened. No offer of compensation or refund. Just a further bill - in addition to the £400+ already spent. When they did message they said it was our fault. They also claimed we had an additional guest as the sofa bed was used - which I used because the fan in the bedroom didn’t work. There was no remote, no way to operate the unit, and no window in the room, making it unbearably hot for two people. I moved to the sofa simply to sleep in a space where there was ventilation and it was possible to rest comfortably. To be clear, both the building’s maintenance team and Booking.com were incredibly helpful and tried everything they could to resolve the situation quickly and support us after. The issue lies entirely with the property owners. Sure, accidents can happen. But to have a guest rescued from a toilet by the fire brigade, miss a wedding and then be charged for it? That’s not just poor customer service - it’s appalling.

A supremely enjoyable stay, so many positives, would go back every year if I resided in Europe.

10.0

Stunning location, magical view from balcony. Eleven very good restaurants within 150 meters! Best little swimming bay right in front!

− The mattress on the bed should be up graded, felt like a basic sponge mattress.

Had a lovely time and was easy to contact management if we had a problrr we m

10.0

Location and standard of the appartment

− Nothing

Another happy stay in this lovely apartment

9.0

I stayed in the same apartment last year; it is in the centre of Capella, with a view from the balcony of Port Bo. Very spacious, modern fittings and comfortable for a one bedroom apartment.

Beautiful apartment - massive damage deposit

7.0

Beautifully modern apartment with amazing views over the sea. The location is superb. The bed was lovely (although there's no window in the bedroom so it did get hot).

− It wasn't clear at the point of booking that there would be a really large damage deposit. €400!?! The info probably was there but honestly, the "easy rent" portal was so complicated to use with all different bits of instructions here there and everywhere. Never was a portal more misnamed. I shouldn't have to install a whole other app just to get a door code. The deposit is far far too large. And it's for things like "don't dry your towels in the dryer when you've come straight from the beach" - well - there is no dryer, but sure, harangue me about that. "Don't get any sand in the shower" . Well, I'll do my best but the whole point of the flat is that it's next to the beach. "You have to use this water for the coffee maker and these tablets for the washing machine and...." The instructions just went on and on. It made me feel very uncomfortable. I appreciate that it's someone's home and they want it treated well, and that's completely understandable (although it didn't feel like a home, it felt very sterile) but having all those instructions, alongside the big deposit - it felt like I was being set up to lose the deposit. It was so noisy - not from street noise, that's to be expected and quite nice to hear people enjoying themselves - there is bunting tied across the street at first floor height (ie the height of the apartment) when it's windy it flaps constantly. You can't hear it from street level, but in the apartment there's such a loud buzzing/humming that you have to keep the windows shut so it gets very hot.

Passable

5.0

Communications pre-check-in where adequate. They will ask you to download the Rental Ninja app for all the final details, etc. I was skeptical but it was fine. HOWEVER, once we checked in...that was the last contact from the owner's agents (EasyFlat BCN - Eva). We sent them notes about the missing garage remote and the fact that the internet did not work and never heard from them for the rest of our 5 day stay. We texted, called, etc. We had planned to work from the flat and needed internet. No luck there. Obviously they knew the internet was out and just did not want to deal with having to explain it. I saw other reviewers who said the same about zero contact if you reported a problem. Should have listened. Location - The flat location is great, right off the beach and near plenty of shop, restaurants, etc. However, we were there in the off season. If you like peace and quiet, during the high season, this is probably going to be noisy. But again, great location. Check in - The directions were great. We drove right up to the area near the apartment. Got the keys from the lockbox and then went to put the car in the garage (again, no remote) and not were it was supposed to be in the flat. We looked everywhere. Nope! So that's a bit annoying. As it was off season, the area was pretty quiet so no traffic, but if it had been during the season and we wanted to quickly put the car away without blocking traffic it would not have been possible. The owner should replace the remote opener. The parking space is pretty small so make sure your car is not too big. The Flat - It looks just like the picture. Everything was clean although a bit sparse and sort of poorly thought out. Everything was very clean and in decent shape. If you see an amenities list that has a clothes dryer on it...nope they have that locked up in a cupboard (I think). Summary - I would stay here again but NOT if EasyFlats BCN is managing it. They truly are not professional.