Home Suite Home Gran Via, en pleno centro

Apartamento ideal para disfrutar de Madrid

9.0

La ubicación del apartamento a escasos metros de Gran Via, el cual estaba perfectamente equipado y con una terraza en zona común ideal si viajas en grupo o simplemente quieres descansar al aire libre. Por otra parte, hay que destacar el equipo de atención al cliente, tanto a través de WhatsApp como del teléfono, que me atendieron perfectamente durante la estancia y después de la misma, ayudando en todo momento.

− El hecho de que una vez hecha y pagada la reserva en Booking, al ir a hacer el check in tuve de depositar una fianza de importe superior al precio de la habitación, fianza que me costó recuperar por un error de mi banco, que me cobró la fianza cuando solo era una retención en mi tarjeta. El problema fue que utilicé una tarjeta virtual prepago para compras por internet, que solo admite cobros y pagos, a diferencia de las de crédito y debito, que admiten autorizaciones y retenciones, respectivamente. La próxima vez usaré una de crédito o de debito estándar, no prepago para internet.

Clean, Comfortable apartment and great location but a faulty appliance spoiled our stay

7.0

We were met at the ground floor entrance to the apartment building by a young lady who could not speak english and whilst she tried to understand, we had difficulties trying to find out information about the apartment. The lift whilst very old was really appreciated. Overall the apartment was very clean and had all we needed for our 4 night stay and the shared area and balcony (between 4 apartments) was quite nice although we didn't really use it. The location was really excellent with lots of dining and shopping options close by and a Hop On Hop Off bus stop and ticket store located 100m from the apartment.

− I didn't like the fact that we had to pay a €250.00 deposit that had to be paid the day before arrival and it would be refunded within 14 days of leaving the apartment if everything was in order. We had a problem the night before departure when I used the toaster for the first time; it caused the fuses to blow and despite the assistance from staff we had to spend the whole night without any power (i.e. no lights and no powerpoints) so we could not charge our phones etc and had to manage in the dark which was really unpleasant. Luckily the only thing that had power was the air-conditioning. We had to use a powerpoint in the common area if we needed power. On the morning of our departure, we suggested they should refund the deposit along with one nights accommodation but the deposit was refunded within the 14 days and though we received an apology of sorts. No response or even consideration about the inconvenience we experienced or the one night refund.

Great location, excellent balcony, great room

10.0

Guest review

7.0

Lage top

− Temperatur nicht gut anpassbar (zu kühl).

Guest review

8.0

La ubicación es lo mejor

− Te hacen dejar fianza

Espectacular!!!

10.0