Waou Puerta del Sol I - Alquiler Corta Duración

No es para mi

6.0

Era muy grande

− Mucho ruido por la noche por los locales de copas. Entraba mucha luz, imposible dormir entre el ruido y la farola pegada a la ventana. Además querían cobrar extra por todo. Basura, losa sucia, usar sofá cama,..

Muy buena elección

9.0

Todo estaba muy bien Tuvimos un problema con el mando de TV pero nos lo arreglaron al día siguiente

− Todo OK Sería deseable que por la noche entrara menos luz de la calle en la habitación

Nicely decorated place and great location for exploring Madrid (not if you want a quite place ;-))

8.0

Location is great for exploring Madrid from. Nicely decorated and good kitchen/bathroom facilities

− I would NOT recommend if you expect low noise or for family with kids (it was ok for us, 2 adults). The noise from very busy back street is overwhelming until about 7am when all the fast-food facilities are open! Air-conditioning was very poor, luckily it wasn't too hot and when i mentioned, I only got a "canned reply" in English that I should select "Cool" mode as if I'm an idiot not understanding and having tried that. Check-in is also very strict - we asked for an hour or so before, but the electronic system didn't work when we arrived at 13:30, neither at 14:59, it was literary active only at the published official time of 15:00, even though nobody came to clean the apartment in that period and it obviously WAS ready (we were sitting at a tapas bar table next to the entrance door whole that period). By 15:00, there were other 2 couples in the same situation waiting alongside since 14:00ish. A bit more of "personal touch" rather than robotic (albeit have to admit functional) procedure/correspondence could've improve the experience,

Guest review

4.0

Ανετο, ευρυχωρο.

− Η τοποθεσία πολύ μακρυα απο το κεντρο της Μαδριτης με τα ποδια

Cleanliness, amenities and customer service was really bad - making it not worth the price.

1.0

The location was great.

− The only positive about this place is the location, which is great and very central. Unfortunately, everything else was a disappointment. Upon arrival, I had to be moved to a different apartment due to the boiler not working. I was told this was an “upgrade,” which was clearly not true. The replacement apartment did not match what I originally booked, especially the sleeping arrangement. I specifically paid for a double bed due to my size, and being given single beds and a sofa bed made it very difficult for me to sleep. Basic amenities were also missing, such as shower gel, and the coffee machine was dirty with an old capsule left inside, which is unacceptable. On top of that, the TV was not functioning during my stay. What is most frustrating is the complete lack of communication. My emails after raising these issues have been ignored. Overall, aside from the location, the experience was very poor. The customer service is unacceptable, and for the same price, you can easily find a much better apartment or hotel.

Guest review

9.0

Location is the best. Not very big, but comfortable and well equipped studio.

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