Mansion House Apartments

Feeling unsafe and scammed!

2.0

The actual apartment wasn’t too bad. Not great, cheaply done, but it was fine.

− Lots was wrong: The location of the apartment wasn’t as expected and I do not think was adequately highlighted in booking.com. The apartment was not on Queen Victoria street as expected, but in Lombard Lane, a good 15-20 mins walk away from where I expected and some way from Mansion House tube. In addition I had to wait about 15 mins in the dark, in a lane, without much lighting to get the keys. It was very unsettling and not appropriate for lone women. The apartment wasn’t too bad, but the block and landing was filthy, with insect traps on all landings. In addition the landing lights did not work and I felt quite unsafe: I had one towel for my body given for three nights. It should also be noted that there are excessive penalties associated with this apartment. £50 if you want to check in after 8pm. £200 if you lose keys, additional fees if the apartment takes too long to clean after your stay. A complete scam! I won’t be staying at these apartments again and I do not believe the should even be allowed on booking.com.

Recomendo para famílias, tudo muito organizado e tranquilo. Foi nossa primeira experiência nota 10

9.0

Localização, atendimento inicial e super tranquilo...

MOUSE IN APARTEMENT

1.0

− Overall very bad experience. Apartment Globe View is not as shown on pictures and has very little closet space. But this is minor compared to the overall experience. Same review was sent to owners privately - again with no response. 1. MOUSE In the apartment!! Owner did absolutely nothing about it. We could not sleep and we felt very unsecure. No concrete response and solution was offered from the owner, which is unacceptable. 2. MOLD Bathroom had horrible smell of mold that is also visible on shower curtains and walls. Very unhealthy, unsafe and unsanitary. Bathroom was not pleasant to use and it was disgusting. 3. PAYMENT Very suspicious situation with additional request for payment via unverified online sites. Thankfully we contracted Booking that instructed us to not pay even though we were threatened that our booking would be canceled less than a week before our trip. 4. RESPONSIVENES Never have I been in a situation where booked apartment would feel so unsafe. Bare minimum would be a fast response when issue with mouse was reported. Not only did owner took more than 12 hours to responde, he also did absolutely nothing. "We are sorry" is not solving the problem and it is unacceptable to not provide safe solution. We could not sleep and were greatly distressed after we found mouse in bedrooms and kitchen. To conclude we would not recommend this stay to anyone. Not sleeping and being concerned about personal belongings in apartment being destroyed by rodents and mold is greatly ruining a vacation experience.

Superb

9.0

Only complaint is the bathroom lacks hooks and the shower lacks a shelf. Otherwise small but clean and well laid out. Staff immediately fixed a problem with the bathroom door when we told them about it. Excellent location for the circle line which we used every day. Grocery store within walking distance. Quiet area so for rest and sleep excellent.

Superb

9.0

Very good

8.0